Happy & PollyHappy & Polly 🐾Happy & Polly is an online pet store that specializes in providing a selection of endearing and comfortable products for our beloved feline companions.🐾 We understand the special bond between cats and their cat parents. That's why our mission is to create a dreamland where cats and their loving parents can find everything they need. At Happy & Polly, we offer a diverse range of products, catering to both the daily needs of your cat and the desire for customized accessories. From essential items like Cat Trees and Water Fountains to unique options such as our Custom Pet Portrait Stamps/Phone Holder, we have curated a collection that encompasses both practicality and individuality.📨If you have any problems or concerns, please don't hesitate to email us. We'll get back to you within 48 hours. Visit Our website Email US
Happy & Polly (happyandpolly.com) has 907 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Shelsea V.
Our fountain arrived faster than expected. Was a little concerned about packaging but everything came in one piece. I hope they can find a different way to store the filter beads for travel because mine went everywhere when I opened the package up
Consumer
The order I placed was never received and it was returned back to your company. Improvements and coaching are needed with communication about one’s order. For example, when I contacted your company they responded with “did you receive an email updating you on your order status”. I was refunded, but did not want to reorder due to my unpleasant experience.
Response from Happy & PollyFeb 15, 2024
Hi, After carefully reviewing your case and examining our communication records, it appears that your order was indeed dispatched to the local post office. Unfortunately, it seems that due to delayed collection, the package was returned to us as the sender. As a seller, we strive to maintain clear and transparent communication with our customers throughout the entire order process. Upon contacting our customer service team, you were asked whether you had received an email updating you on the status of your order. This inquiry was aimed at understanding if our notification system had effectively informed customers about their order status. However, it's clear that there's room for enhancement in this area. Your feedback regarding the need for improvements in this aspect is greatly appreciated. We genuinely value your feedback and take it seriously. We are committed to optimizing our services to prevent similar incidents from occurring in the future. Once again, I apologize for any inconvenience this situation has caused you. Thank you for bringing this matter to our attention, and please rest assured that we will work diligently to improve our service. Warm regards, Rose
Sophia D.
I may have taken a long time to come in the mail, but the wait was so worth it. We love and miss our cat Wilbur, and the painting is perfect. I love being able to look at it and remember my baby. Thank you so much!
Jamey P.
Will come back every time
Michael H.
Half of my order hasn't arrived after a month. Everything else was great, but still haven't received one of my water bowls with seemingly no way to get updates.
Response from Happy & PollyFeb 8, 2024
Hi, Sorry to hear that you haven't received partial items in your order. We have checked our records, and our system indicates that all packages associated with your order have been successfully delivered to your address. However, we understand your concern about the missing water bowl. To assist you further and investigate the status of your missing item, we kindly suggest you to contact our customer service department at [email protected]. They will promptly follow up on your case, investigate with the status of your package, and provide you with an update within 48 hours. We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we work to resolve this matter. Best regards, Rose
Mary
Well packaged. Timely arrival. Excellent instructions. Beautiful product. Well made. Easy to assemble. Cats love it. Looks like a beautiful art structure. AMAZING 😻
Nicky P.
Came quickly. Solid construction. Nice quality. Looks nice. Sadly, our kitten does not use it. But that does not reflect on the product. He doesn’t use cardboard cat scratchers either. My daughter liked ours so much she ordered one from Happy and Polly, a taller one, and her cat loves it.
Vanessa Williams P.
We got the helicopter tree for Christmas. We have an area on the helicopter that already came apart on the carpeting. We will fix that easily I hope. One of the poles was busted when we got it so we tried to rig it up to still work but we ultimately had to request a new one. I did have to pay 10 bucks for shipping for the pole from China. And it did take a whole month to receive it. I would say 4/5 because of the area of carpet that needs reglued/stitched, and the 10 I had to pay for the shipping for the broken piece.
