Happy & PollyReviews of happyandpolly.com

Response from Happy & PollyMar 4, 2024

Hi, Thank you for sharing your feedback with us, and we sincerely apologize for any inconvenience caused by the delay in receiving your order. Firstly, we want to clarify that we do not operate as a drop shipping business. We stock our products in warehouses, both locally and internationally, to ensure efficient order fulfillment. Regarding the shipping times, we understand your frustration, and we acknowledge the need for clarity in our shipping policies. For products listed as "local ready stock 3-5 days arrive" on our website, we strive to ensure delivery within the specified timeframe. Upon reviewing your order, we can confirm that the corresponding products were indeed delivered within this timeframe. However, for items requiring international shipping, our shipping policy outlines an estimated delivery time of 12-20 working days. We apologize for any delay inconvenience caused by temporary product shortages. Considering this trouble, we promptly dispatched your order once restocked. We appreciate your feedback, and we will address the issues raised to optimize our shipping processes for future orders. Additionally, as a gesture of goodwill, our customer service team will reach out to you within 24 hours to discuss compensation for the delay. Please keep an eye on your inbox for further communication. Once again, we apologize for any inconvenience caused, and we value your continued support and feedback as we strive to improve our services. Best regards, Rose

Response from Happy & PollyMar 4, 2024

Hi, Thank you for your feedback and sorry for the issue. We'd like to clarify that the reason for sending items separately is that they may not all be stocked in the same warehouse. We prioritize sending items from the nearest warehouse to your address to expedite delivery. Regarding your experience with our live chat support, we apologize for any confusion. Our live chat operates during specific hours, and during non-working hours, messages are automatically forwarded to our email system. We aim to respond promptly to all inquiries received during business hours. Regarding the missing items, it confirmed that they were lost during transit. We have previously reached out to you via email to tell this news and offer a solution at the same time, but we have not received a response from you. Could you please check your email inbox, including any spam or junk folders, to verify if you received our communication? We are committed to resolving this issue to your satisfaction and would appreciate it if you could review our proposed solution and provide us with your feedback. Once again, we apologize for any inconvenience caused, and we appreciate your understanding and cooperation. Best regards, Rose