Happy & PollyReviews of happyandpolly.com

Response from Happy & PollyJul 18, 2023

Hello, We deeply apologize for the inconvenience caused by your recent order. Regarding the shipping duration, we understand your concerns. We operate multiple warehouses that are geographically dispersed, each containing different products. It is possible that your items are currently located in a warehouse that is farther away from your specific location. However, we would like to assure you that the estimated 12-20 day timeframe is generally an overestimate, and shipments often arrive sooner than expected. And, our colleague would not question your need for the filters. They may like to confirm whether there is a possibility that you accidentally ordered the replacement or ordered the wrong product. To assist you further, we kindly request that you send us your order details, including the order number and shipping address, to [email protected]. Our team will prioritize resolving your issue and provide you with a solution as quickly as possible. We appreciate your patience and cooperation in helping us resolve this matter.

Response from Happy & PollyJun 19, 2023

Hello, Thank you for reaching out and sharing your feedback regarding your recent purchase. We sincerely appreciate your interest in our Custom Pet Portrait Phone Holder. As this is a customized product, our dedicated designer invests extra time to ensure that the final product closely resembles the photo you provided. Consequently, the delivery time for this item is slightly longer than normal products. Typically, it takes approximately 14 business days to process your order. Rest assured that your package is currently in transit. In order to assist you more effectively and provide you with the latest information regarding your package, we kindly request you to share your order details with us. Please reach out to us at [email protected], including your order number and the email address associated with your purchase. We look forward to resolving this matter for you.

Response from Happy & PollyJun 15, 2023

Hello, Thank you for choosing our Roman Column Water Fountain and providing feedback on your recent purchase. If you purchase 2 or more products, the package will be separated. The white pet ceramic heart bowl should be in transit for delivery. To assist you further and provide you with the latest information regarding your package, could you please kindly send us your order details? You can reach us at [email protected]. Please include your order number and the email associated with your purchase. Thank you for choosing our Roman Column Water Fountain, and we look forward to resolving this matter for you.