HanstromReviews of hanstrom.com

Wish I'd read these reviews before purchasing from Verana/Hamstrom. Boiling water unit just past the 2 year warranty period (had only been used/installed for 18 months) stopped working - persistent E3 issue. Only offer from customer service is for a reduced price unit, instead of a unit that can be reasonably expected to last for more than 18 months when you are paying several hundred pounds. Would rather spend my money on an alternative boiling water unit elsewhere. I've had better customer service and goodwill gestures of replacement faulty items from most other reputable companies. Buyer beware!

Bought a 4 in 1 tap about 2.5 years ago. First one died somehow. E3 error wouldn't clear. Second one leaked after about a year (many reports of this online) through the display unit and it has died. The tap safety button stopped working also. Very poor product. I went through customer service for the first one. I might not with the second one as I had to jump through so many hoops to get the first issue resolved, I don't think I can be bothered. UPDATE: 26/5/26 I spoke to CS who said it was outside of warranty and offered me a discount. I pointed out this was 2 in 2.5 years. I was put on hold and he came back and told me they would send another one out free of charge. It will be sent out on 24hr and I would get it tomorrow. I was also said the safety lock on the tap had broke and they are sending the bits for me to fix that. Better service than last time. UPDATE 2 - 28/5/26 Boiler never arrived. I called up and spoke to the same person who had no idea of the call. He then said he has been really busy and don't know why it didn't go out. When I explained this was not ok he became exceptionally rude and argumentative over the phone. He would not let me finish 1 sentence and had the nastiest attitude I have ever come across in customer service and he then hung up on me when I said that. I hope the company see this review as it was absolutely awful service. 1 star is too good. Reply to their reply: 1. As explained over the phone, filters were changed every 3 months as advised the first time around as well as unit descaled. Again, proof the man I spoke to didn't make notes of my call. 2. The filter is for the drinking water and not the boiler unit so that has nothing to do with why it died. 3. You haven't acknowledged the rudeness of the man I spoke to.

We purchased a 3-in-1 tap less than 3 years ago, and although it worked fine at first, the boiler recently stopped working completely. Customer service was terrible, stating I'd have to pay £120 for a new boiler as it was just out of warranty, despite the current one clearly not being up to standard. Don't waste your money like we did. A classic case of buy 'cheap', buy twice.

Bought a boiling water tap in 2023. Has worked well but now the boiler has failed. Wasted time and money buying descaler which came with complicated instructions from hanstrom. The boiling water tap is still broken. The only thing they’ve offered is a replacement priced at £120 which is completely unacceptable. Do not buy this product.

Had a leak in my boiler which was one year old. Customer service informed me I should have changed filter every six months so I accept my fault. They offered a good discount on a new boiler and a free filter Customer service response was on point quick and fast dispatch of new boiler No complaints would recommend

Awful. The epitome of buy cheap, buy twice. I only wish I read the reviews prior to selecting this product. After roughly 7 months use, the boiler packed in. As the product was just out of warranty (we purchased it prior to a fairly long renovation), Hanstrom wouldn't offer any support and claimed it must be a limescale issue. If you are lucky enough to read this, do yourself a favour and buy literally any other product. Alternatively, spend an extra 10 pounds on a spare kettle from Argos - you'll be needing it.

Went to retail outlet at the verana warehouse on walkley Lane. Heckmondwike. The two men who helped me Eby and Bhargav, they were excellent. Great service, excellent product knowledge and good advice about installing my new hot water tap boiler. Even showed me how the adaptors worked as slightly different to my old one. Cant thank them enough. Prior to that the email help we got from the help desk was great. Orderingcwas simple too. 5 stars all round. Steve from Huddersfield.

Terrible, do not buy this product. Worked for a few weeks then stopped working