HanstromReviews of hanstrom.com

4 in 1 Flex Pro Issue Horrendous customer service and lack of empathy on this situation. I demonstrated the issue, was sent the rubber hose insert for the boiling/filtered water which is supposed to easily slide into the hot/cold water flex. It most certainly does not and is impossible to get through. I have explained and evidenced this, only to be told they do not supply the black flexi hose and was told to get a plumber. Luckily I work in estates and facilities and actually have a plumber who works for me so I got his second opinion in which he stated it would never go through which backs my claim here. I was asked to show the pinch points, how can I show whats inside a hose? Should I go buy an endoscope for this ? lol This is a simple removable part and should be easily supplied. But no, I've had a mix of unuseful and borderline rude responses throughout the day! Spent the whole day arguing over email and now just getting blanked. So I'm now sat with an expensive tap in a family home which is basically an ornament. RAGING

Installed a 3 in 1 tap and boiler as part of a renovation. Boiler performance has been dreadful and has required 2 replacements in three years. Each time the boiler has failed weeks after the 12 month warranty expired despite regular filter changes. The boiler has performed like a kitchen consumable not high end appliance. Customer service following both failures utterly lacking. There is no customer service phone number, only email. Response time is slow and on both occasions the response was desultory, taking an accusatory tone, demanding proof of purchase of replacement filters. When proof was provided of purchase via a third party (of certified Hanstrom filters), Hanstrom customer service implied I had purchased invalid parts. No attempt at all to offer a feature of goodwill or even to recognise the unacceptable performance of the appliance. Strongly advise purchasing an alternate brand. I am installing a 3 in 1 tap in another property and will pay a premium for Quooker. Atrocious product quality for the price and equally atrocious customer service.

We install in brand new Kitchen within 3 month filter change came which we hardly used, we changed filter and now our tank is not working. Ringing manufactered told usnto descale the tank. Their customer service is poor. Over roll the product is not good.

I consider their customer service to be one of the best ever. Every time I contacted them, they replied promptly. Whenever I had a problem, they provided accurate and effective instructions to solve it. The product is very good, but the people there are excellent!

Bought a 3 in 1 tap in Feb '24, installed with our brand new kitchen in April '24. Has worked faultlessly for 18 months, filters changed on time according to the manual but the boiler has failed 6 months outside of warranty. The come up with some fictional filter and descaling schedule which is not published in their manual, the only thing the manual says is to change the filter every 6 months, it does not mention descaling at all. The only help is a discount on a new boiler which they admit has been upgraded! Poor service and poor product if it needs a new boiler every 18months despite proper maintenance and light usage.

Bought the 3 in 1 tap. After 14 months the heating unit failed. Of course it was out of warranty by 2 months having regularly changing the filter.. had no option but to by a new unit for a slightly discounted price. Also the faucet becomes loose turning left and right. My plumber is sick of coming out. He tightened it 3 times. It's now loose again and very stiff to turn. Avoid this tap

The product (3 in 1 hot tap) looks great at the start, it comes in a fancy box but the reality is that they are not built to last. The tap started to discolour from bronze to silver after a year and the boiler gave out after just under 3 years despite replacing the filter religiously. Contacted for replacement but got the "outside of warranty, we can offer a discount to waste your money on our products for a second time" spiel. Poorly made products.

Brilliant product can’t fault it! Highly recommend. I went for the 3-1 swan boiler tap. Easy to install and gives your kitchen that luxury finish.