HanstromReviews of hanstrom.com

Excellent customer service, wonderful product

Brilliant product. Great price & speedy delivery. 1/2 the price of other brands. Stunning looking in our new kitchen & great choice of colours.

My hot tap is the best thing in my kitchen. Absolutely brilliant, cannot fault it. When I had a question about replacing the water filter, the customer service over the phone was outstanding. The price was very competitive compared to other brands. It looks amazing and does exactly what it says on the tin. Thank Q

Brought Hanstrom like many others after doing a Kitchen renovation... currently on my 2nd Boiler from Hanstrom this one is exactly 1 year old to the day now since being fitted ast year however two weeks ago my electrics started tripping, Upon investigation the boiler was leaking through the electrical socket. Low and behold my warranty of 2 years has just run out!! However after reading that so many faults of the same surely this is a manufacturing issue as something within the unit is failing! Maybe there should be a product recall/replacement on faulty goods! The fact the water leaks into the electrics is a potential death trap!

Really helpful, thank you.

I cannot give a zero rating or I would! This company have replied to me today after I contacted them in July! Whilst it would appear they responded 2 days after my email, perhaps they forgot to press send as I didn't receive it. Reading their response it is the standard reply everyone gets when their boiler fails just outside warranty. Asking if I've changed filter (yes) and offering me another boiler for a discounted price of £120! No thanks. I refuse to pay £120 every 2 years when it fails again. I have invested in a Quooker tap now and whilst more expensive, it boils at 100 degrees, is blissfully quiet and hopefully will last! Sort out your faulty products Hanstrom and your dire customer service! Would not recommend. Waste of money.

We've had the product for several months now. Installation was easy and the hot tap has been a lifesaver with a new baby. Customer service were quick at responding and getting a free replacement part out for the hot tap when the spring was failing

I purchased my Hanstrom boiler tap system late in 2023 and it was fitted in February 2024. Within 2 months the tank would keep losing its temperature memory and going onto standby. This was replaced in May 24. Now in Aug 26, the tank has leaked from the main housing - despite having a water softener at our house and changing the filters every 6 months. In addition, I purchased another system at my business in Bristol, and this has just started to leak from the tank - again, we change the filters every 6 months. Hanstrom have offered to sell a replacement for £120, however this will be the same unit, so I've declined. There are other units in the market cheaper than this. They need to change their tank supplier rather than keep pushing out tanks that clearly fail within 1 to 2 years - it's not rocket science to have a stainless steel tank to avoid such simple failures. It's a good job they are not in the aircraft industry.