HanstromReviews of hanstrom.com

Hot Water boiler failed after 14months which is poor for a unit that costs this much. I was initially offered a replacement for £119, but other reviews with the same issue, said free replacements were given after speaking to Ahmed. After complaining again, Ahmed called me back to offer their upgraded unit which he said will be more durable. I am now taking this on trust but great customer service by Ahmed. 3 Stars because although it failed just out of warranty, at least Ahmed helped to resolve the situation, and also assured me that the manufacturer has improved the original design to make sure the new boiler will offer better durability. But anyone else suffering the same issue should quote the requirements of the Consumer Rights Act 2015 - for equipment like this to have suitable durability.

After using the tap for a year the boiler failed (actual tap fine and looks good). I confess that the original customer response was disappointing (ie the boiler is out of the one year warranty but we can offer you £30 off a new one). I had decided to source another manufacturers tap (partly as there is a requirement to source their filters four times a year in hard water areas - that’s £200pa) but then customer services came through with an offer of a replacement unit without charge so will give it another go. Am appreciative of the goodwill gesture / hoping this one lasts. Suggestion for them to offer a 3 year warranty on all units to demonstrate this will not be an issue for the purchaser.

I guess I'm in the same boat as many others! 18 months of using Hanstrom 3 in 1 boiler tap, happy days. NOW it's all gone wrong, stopped boiling, in the process of sending emails and videos! I'm guessing after reading these reviews it's back to boiling the kettle. DO NOT USE THIS COMPANY!! UPDATE; After speaking with Ahmed from Verana (who we purchased from) he sent me a new system free of charge, next day delivery. It is a slightly different design and much quieter. This replacement however is only guaranteed for 3 months 🤦‍♀️ Everything crossed that this system lasts longer than 18 months.

We bought the Aran 3 in 1 and got it fitted by a plumber. Initially there was no flow at all from the boiling water, after a while there was a slow trickle which was coming out at 85c . The plumber came back and tried to work out what was wrong and they found the problem was with the boiler. After contacting customer services (quite a long delay in getting our first response) a new boiler was sent out and the flow rate and temp issue was resolved. The tap continued to flow with boiling water after the tap was turned off so I had to contact them again. I again sent a video of thr problem and they said they were sending out a new tap. My tap was no longer in stock so they sent out the Aran touch 3 in 1. We are awaiting our plumber coming again to fit it. Whilst we will now have a fully working tap it has been an incredibly frustrating experience and cost us for 3 visits from the plumber instead of one.