HanstromReviews of hanstrom.com

We bought this unit about 3 years ago. The first one got an E3 error after just over a year. We bought a replacement from them after they offered a discount. It's lasted just over a year and now we have another E3 error! We've changed the filters every 6 months so this is not the issue. Having now read all the reviews we're just going to go with a different brand.

Not the best of products, I have had two failed units and ended up having to take them to court to settle the second issue, which I won. 3 of my friend also bought the same tap and just over a year later the same issue arose with theirs. The old saying buy cheap buy twice springs to mind.

Brought Hanstrom like many others after doing a Kitchen renovation... currently on my 2nd Boiler from Hanstrom this one is exactly 1 year old to the day now since being fitted ast year however two weeks ago my electrics started tripping, Upon investigation the boiler was leaking through the electrical socket. Low and behold my warranty of 2 years has just run out!! However after reading that so many faults of the same surely this is a manufacturing issue as something within the unit is failing! Maybe there should be a product recall/replacement on faulty goods! The fact the water leaks into the electrics is a potential death trap!

I cannot give a zero rating or I would! This company have replied to me today after I contacted them in July! Whilst it would appear they responded 2 days after my email, perhaps they forgot to press send as I didn't receive it. Reading their response it is the standard reply everyone gets when their boiler fails just outside warranty. Asking if I've changed filter (yes) and offering me another boiler for a discounted price of £120! No thanks. I refuse to pay £120 every 2 years when it fails again. I have invested in a Quooker tap now and whilst more expensive, it boils at 100 degrees, is blissfully quiet and hopefully will last! Sort out your faulty products Hanstrom and your dire customer service! Would not recommend. Waste of money.

I purchased my Hanstrom boiler tap system late in 2023 and it was fitted in February 2024. Within 2 months the tank would keep losing its temperature memory and going onto standby. This was replaced in May 24. Now in Aug 26, the tank has leaked from the main housing - despite having a water softener at our house and changing the filters every 6 months. In addition, I purchased another system at my business in Bristol, and this has just started to leak from the tank - again, we change the filters every 6 months. Hanstrom have offered to sell a replacement for £120, however this will be the same unit, so I've declined. There are other units in the market cheaper than this. They need to change their tank supplier rather than keep pushing out tanks that clearly fail within 1 to 2 years - it's not rocket science to have a stainless steel tank to avoid such simple failures. It's a good job they are not in the aircraft industry.

Read the reviews before purchasing as they only last just over 12 months ( just outside warranty) crap customer service and inferior parts used. I have had two in the last 3 years both failed then they tell you because you haven’t purchased any filters from them the are not covered ,don’t waste your money

Unfortunately I can't leave zero stars... Dreadful customer service. My boiling tap started to spew boiling water after being switched off - I contacted customer services and sent videos and all the info they asked for. Hanstrom said I needed a new tap, then wanted me to pay £150 towards a replacement, which I challenged. They said they would sort it out and get back to me but I never heard anything back so I posted a negative review. Hanstrom replied on Trustpilot, asking me to ring them, I did, and they apologised, saying they'd sort it out. They didnt. I contacted them again and they didnt appear to know what I was talking about. I felt like I was being gaslighted. They then accused me of not changing the filters (I had). They said they would get back to me. Guess what.... they didnt. My tap is still pouring out boiling water when I switch it off. Please just avoid them- the issue with my tap is downright dangerous and they have done nothing. Faults can happen with anything- its how the company manages it that matters.

I bought this hot water tap and boiler on my uncle's recommendation, after he installed one in his new kitchen. My dad and I both invested in one too. Within two years, all three units had failed — despite following the maintenance guidelines closely the whole time. Three units, all from the same recommendation chain, all failing just after warranty, is not a coincidence. This points to a clear product fault rather than user error or bad luck. When I raised this with customer service, rather than acknowledging the pattern, I was simply offered a "discounted" replacement at £99.99 — paying again for a product that's already proven it won't last. When I pushed back and explained that three failures across one household pointed to a fault rather than bad luck, I was told £100 was their best offer and that this was a "substantial discount." No real acknowledgement of the underlying issue, and no meaningful resolution offered beyond asking me to pay for the same unreliable unit again. If you're considering this product, factor in not just the likelihood of it failing within a couple of years, but also how the company handles it when it does. I wouldn't recommend this product or this level of customer service.