HanstromReviews of hanstrom.com

From purchasing the hanstrom hot tap to it being fitted, has been a smooth process. We were recommended Hanstrom when we were looking for a hot tap and are glad we went with the recommendation. We use the hot tap everyday. The ease and quickness of the hot tap is great, especially to make those cups of tea for on the go, last minute.

Amazing customer service. When I called to say my tap was leaking all i had to do was send in a video and another one was despatched the next day. So happy with the service and the product.

Product delivered without the actual tap and the company did not want to know and called me a liar and refused to do anything about it!! Avoid at all costs!! Bought through Verana!

Do not use this 'company' I cancelled my order with them and yet got no confirmation after sending the cancellation email. I called and was told the order had been cancelled however I needed to call again to get a confirmation email sent which promised a refund in 3-5 working days. 7 working days later still nothing until I called threatening them to be reported to trading standards. Miraculously an email confirming my order had just been cancelled. I am still waiting for the money to be refunded to my credit card. This is a dodgy operation at best.

Would avoid as they do not tell truth about sale end dates. And found customer services difficult to work with. Shame as I wanted them to be good. More expensive than competition. When the tap arrived - it did not look like the image. The hose was clear not black and looked proper tatty with silver braiding against the gold. This would be true of all colours.