HanstromReviews of hanstrom.com

We purchased a 3-in-1 tap less than 3 years ago, and although it worked fine at first, the boiler recently stopped working completely. Customer service was terrible, stating I'd have to pay £120 for a new boiler as it was just out of warranty, despite the current one clearly not being up to standard. Don't waste your money like we did. A classic case of buy 'cheap', buy twice.

We install in brand new Kitchen within 3 month filter change came which we hardly used, we changed filter and now our tank is not working. Ringing manufactered told usnto descale the tank. Their customer service is poor. Over roll the product is not good.

Bought a 3 in 1 tap in Feb '24, installed with our brand new kitchen in April '24. Has worked faultlessly for 18 months, filters changed on time according to the manual but the boiler has failed 6 months outside of warranty. The come up with some fictional filter and descaling schedule which is not published in their manual, the only thing the manual says is to change the filter every 6 months, it does not mention descaling at all. The only help is a discount on a new boiler which they admit has been upgraded! Poor service and poor product if it needs a new boiler every 18months despite proper maintenance and light usage.

Bought the 3 in 1 tap. After 14 months the heating unit failed. Of course it was out of warranty by 2 months having regularly changing the filter.. had no option but to by a new unit for a slightly discounted price. Also the faucet becomes loose turning left and right. My plumber is sick of coming out. He tightened it 3 times. It's now loose again and very stiff to turn. Avoid this tap

My review is for separate things: 1. The boiler, it lasted just about 18 months, and then I had to replace it. Getting any support on the matter before having to buy a new one was non-existent. 2. Customer support: I purchased overpriced water filters and have emailed their sales team three times now, asking for my invoice, but they have not bothered to respond. There are lots of other brands out there, most are more expensive, but with this lot, you most certainly get what you pay for—stay away.

We were initially very happy with the 3 in 1 tap we bought from Hanstrom. The price was reasonable, it looked good and worked well. However, the tap started leaking after a few months and had to be replaced. Admittedly, they did send us a new one. We've now just past the year warranty period and - apparently in line with a lot of other people's experiences - the boiler has packed up and I've had to buy a new one. I bought it from a plumbing wholesaler. Boiling water taps are great - it just feels like it might have been worth paying a bit more for something that would last longer.

We have had a hanstrom 3 in 1 black tap for 3 years and its been fine but recently the boiler unit under the sink started leaking....customer service only solution for us was to buy a new unit for same £500 price so would not recommend this company as they're clearly not manufacturing the best quality here ...that's awful for what is meant to be a completely sealed unit leaks after 3 years - we have maintained it religiously with new filters etc. very unhappy customer.

Kettle failed after after 6 months use. They sent a replacement, which has failed 9 months later. Have asked for a replacement, even though out of warranty, but have little faith that the product is fit for purpose. Buy cheap, pay twice: a lesson learnt. I say cheap, it's £600 for a nice looking tap with a glorified kettle attached, so hardly a bargain for what it is, albeit cheap compared to top brands.