HanstromReviews of hanstrom.com

Bought our tap January 2023, it’s been flashing E3 for the last month. Emailed and phoned a lot, nobody has got back to me. Back to a kettle. Do not purchase, very poor customer service 😡

I bought a 4-in-1 Saxan boiler unit directly from Hanstrom in Jan '24 and had it professionally fitted in Feb '24. The boiler unit stopped working in April '24. I have telephoned and emailed Hanstrom numerous times. I finally spoke to a human on 12.04.24 who promised a replacement would be delivered on 14.04.24 but that never appeared. Two days later and still nothing received and I cannot get through to them via phone or email. Next stop Trading Standards!

Tap started leaking within a year of use. Boiler broke just over a year of using it sparingly. Hanstrom wouldn't send a replacement so we agreed to pay for a new one. That's when all comms ceased, can't get through to them on the phone, no answers to my emails. In the process of reporting them to the Trading Standards, Action Fraud and Credit Card company.

Bought a 3-1 tap through Verana, it lasted under year. Safety button failed within 6 months but it was jammed on so was still useable. Then tap started to flow for 10-15 seconds after turning off. Verana replaced tap but within a few weeks the safety button is poor again - jamming, hard to press down. Also boiling water flows for a fair while after turning off. I wouldn't buy one of these again as I'm now very dubious about the quality and I think they're a safety hazard. All fitting done by a plumber.

Purchased this boiler tap February 23. Boiler has broke March 24. Contacted Verana where I purchased it from. No one contacts you back, ignores calls and emails. Boiler should last longer than 12 months. It states 2 year warranty, but apparently the boiler is only warranted for12 months, doesn’t state that on the internet. Do not buy. Better quality taps out there. Very ignorant at returning calls.

Bought a 4 in 1 tap 18 months ago and the boiler has a permanent fault, so I am advised by Hanstrom . They tell me I have to buy a new boiler unit as guarantee has expired . Company is very hard to get responses from as they do not answer the phone line and are slow to response to emails . I have complained now and still no resolution.

We bought the Aran 3 in 1 and got it fitted by a plumber. Initially there was no flow at all from the boiling water, after a while there was a slow trickle which was coming out at 85c . The plumber came back and tried to work out what was wrong and they found the problem was with the boiler. After contacting customer services (quite a long delay in getting our first response) a new boiler was sent out and the flow rate and temp issue was resolved. The tap continued to flow with boiling water after the tap was turned off so I had to contact them again. I again sent a video of thr problem and they said they were sending out a new tap. My tap was no longer in stock so they sent out the Aran touch 3 in 1. We are awaiting our plumber coming again to fit it. Whilst we will now have a fully working tap it has been an incredibly frustrating experience and cost us for 3 visits from the plumber instead of one.

We went with hanstrom for our boiling water tap and are so happy with it. The design along with the price was exactly what we were looking for. Super straight forward to install and maintain.