HanstromReviews of hanstrom.com

Fantastic customer service and support. Very attentive to my queries Bhargav was extremely helpful :)

Came across company via and ad and don't normally deal with sponsored ads but on this occasion i was pleasantly surpisred both on the quality of product and service. Item arrived promptly and was easy to install. Great job and look forward to dealing with them again soon. great job and keep it up!

Bhargav was fantastic and dealt with my issue promptly - great product and company. 5 stars!

Hot Water boiler failed after 14months which is poor for a unit that costs this much. I was initially offered a replacement for £119, but other reviews with the same issue, said free replacements were given after speaking to Ahmed. After complaining again, Ahmed called me back to offer their upgraded unit which he said will be more durable. I am now taking this on trust but great customer service by Ahmed. 3 Stars because although it failed just out of warranty, at least Ahmed helped to resolve the situation, and also assured me that the manufacturer has improved the original design to make sure the new boiler will offer better durability. But anyone else suffering the same issue should quote the requirements of the Consumer Rights Act 2015 - for equipment like this to have suitable durability.

The team helped me to diagnose the issue but due to the electrical fault we were unable to get it fixed. Although we were out of our warranty period, they have offered me a replacement unit at no cost which is truly appreciable and shows great customer service to support their customers. Thanks for resolving the issue promptly.

Ahmed was very quick to respond and delivered great customer service. Would strongly recommend to friends and family especially.

Having had a fault with our boiling water tap around the time the warranty expired I was exasperated trying to sort this out. I have to say, once I managed to get hold of actual people in Customer service (just persist), they have all been incredibly helpful and I have now been offered a solution. I’m delighted because I have really missed having my hot water tap working. If you get one just make sure you take note of the maintenance advice online.

Delighted with the Hanstrom 4-in-1 hot water tap (brushed gold). Not only is it aesthetically pleasing and a stylish addition to my kitchen, but the build quality is also outstanding – it feels robust and premium, definitely not cheap or flimsy. Installation was straightforward and took around 30 minutes. The instructions were clear and easy to follow, but I’d strongly recommend reading through them carefully beforehand. It’s also worth mapping out and labelling the components yourself, as the etched labels can be difficult to read during fitting. The item arrived very well packaged, and communication from the supplier was excellent throughout – prompt, helpful and professional. Overall, I’m extremely happy with this product and would highly recommend it to anyone considering a hot water tap. Great experience from start to finish!