HanstromReviews of hanstrom.com

Somehow I managed to order the wrong 3-in-1 tap!! However when I phoned and explained the problem Verona were very helpful [as was DPD, by the way] and the return went smoothly. When I received an email from DPD letting me know that they had delivered the item I rang Verona and spoke to Ahmed. He was very helpful checked everything then advised that he was sending replacement out today. Ahmed's customer service is excellent and I would also like to thank him for his patience. I am hard of hearing and Ahmed cheerfully repeated anything I didn't quite 'hear'.

My review is for separate things: 1. The boiler, it lasted just about 18 months, and then I had to replace it. Getting any support on the matter before having to buy a new one was non-existent. 2. Customer support: I purchased overpriced water filters and have emailed their sales team three times now, asking for my invoice, but they have not bothered to respond. There are lots of other brands out there, most are more expensive, but with this lot, you most certainly get what you pay for—stay away.

My 3 in 1 hot tap has stopped working within 2 years of purchasing it. I am extremely disappointed by the lack of durability and the company’s only solution is to pay £119 for a new unit. Why would I want to spend this money on such an unreliable product?

Customer Service was very helpful and they are replacing my faulty unit.

Was a good help when contacted about my broken boiler great help from them thank you .

Had a fault with my boiling unit and some with Ahmed from the help team who is sending a replacement unit to me. Very good service

Love my hanstom tap and couldn’t be without it - the customer service is extremely helpful thank you

Great customer service from the team especially from Ahmed who has been Abe to solve all of my technical issues allowing me to carry on using my hot water tap.