Hanstrom is listed under Bathroom & Kitchen.
Hanstrom (hanstrom.com) has 317 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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James C.
Delighted with the customer care. I had a small issue with the boiler, and the team bent over backwards to help me. We love our hot water tap, it has been a game changer in our new kitchen, and everyone that visits goes home and buys this model. It's a fraction of the cost of competitors, and probably better. Thanks for your customer care guys.
Alan B.
Good quality tap and good customer service
Nigel S.
I bought a Hanstrom 3 in 1 boiling water tap in January 2024. It worked well up until a couple of weeks ago, when the boiler stopped working. After a lengthy discussion with the supplier (Verana), and reminding them of the Consumer Rights Act, they supplier a replacement boiler FOC. The new boiler is an updated version of the original, so hopefully it will last a reasonable amount of time. Also, it seems a lot quieter.
Girish
Nice product and value for money compared to others.
Nick M.
Customer service is excellent. The boiler for my 3 in 1 tap stopped working. My email to the help team was answered immediately, with detailed step by step instructions on possible causes and fixes. I needed to buy a new boiler in the end, and even then the customer service team made that process easy.
Debra
I would just like to say how great the guy was when dealing with my broken boiler! He was swift and efficient and had it sorted in no time.
Gail C.
Having spoken to quite a few friends about buying a boiling tap quite a few mentioned Hanstrom we are very happy that we decided to finally buy a4:1 tap it looks beautiful and is a brilliant boiling tap
Mrs Clare H.
Was very very happy with our boiling water tap. Saved so much time instead of waiting for a kettle to boil. BUT just after a year the tap became very loose, almost like it was about to fall off! We have called and emailed Hanstrom many times and they have either not answered the phone it just rings and rings or they have not replied to our emails. Very disappointed. Now 18 months after using it the thermostat has gone so back to boiling a kettle. I do not recommend the product or the customer service from this company. Going to look around and do some research for our next tap.
Response from HanstromMay 22, 2026
We are sorry to see this older feedback regarding the loose fitment of your tap and the subsequent failure of the thermostat at the 18-month mark. We completely understand your disappointment, especially given the communication difficulties you encountered when trying to reach our team at the time. Because both the physical issue at one year and the thermostat fault at 18 months occurred within our standard 2-year manufacturer's warranty window, your system was fully covered under our policy. You absolutely should have received a prompt response to your emails and phone calls to have these components repaired or replaced free of charge. While a significant amount of time has passed since this review was posted, we want to ensure your account was handled properly and that you were not left without support. If you did not receive a satisfactory resolution under your 2-year warranty terms at the time, please reach out to our customer care team at [email protected] or call us on 01924 730 525 with your original order reference so we can review your case history. Best regards, The Hanstrom Team
