HanstromReviews of hanstrom.com

DO NOT USE THIS COMPANY! DO NOT USE RHIS COMPANY! DO NOT USE THIS COMPANY! DO NOT USE THIS COMPANY! The taps do not work they leak water out of the tap constantly! The company doesn’t get back to you we eventually managed to get a replacement boiler but the same happened just seems poorly made! Now the company won’t answer any of our calls or emails and are just ghosting us even worse we now have a bad leak coming out of the bottom of the boiler unit that’s poured into our cupboards. We have only had the product 6 months!!!!!!!!!!

I guess I'm in the same boat as many others! 18 months of using Hanstrom 3 in 1 boiler tap, happy days. NOW it's all gone wrong, stopped boiling, in the process of sending emails and videos! I'm guessing after reading these reviews it's back to boiling the kettle. DO NOT USE THIS COMPANY!! UPDATE; After speaking with Ahmed from Verana (who we purchased from) he sent me a new system free of charge, next day delivery. It is a slightly different design and much quieter. This replacement however is only guaranteed for 3 months 🤦‍♀️ Everything crossed that this system lasts longer than 18 months.

Installed a Hanstrom 4 in 1 tap in Feb 2024 and raved about it to all my friends. Changed water filters as required and have a water softener. March this year the boiler failed on me, just not producing hot water. I have emailed customer services 5 times, rung numerous times, usually not picked up three times I have talked to someone who asks me to send serial number - done, video of the unit - done and then evidence of when fitted - done. Nothing in return, last individual told me it was his first day in and manger would be in contact to discuss replacing, nothing heard over two weeks ago!! Avoid at all costs !

Great service and terrific product. Look no further and get yourself one of these to change the game in your kitchen.

Great customer service. I reported an issue I had and the response was same day. Replacement item was sent out under warranty, can't fult them

I purchased a hot water tap in 2023. The boiler started to drop in temperature only the other day so we'll within the consumer act 2 years. After being given a help guide to follow - which is just to fob you off and waste more time. I began the process of emailing this company whom advised the boiler only comes with 1 years warranty. Absurd for a cost like this of an appliance. This company do not have any experience of business law and that is why I am here. I advised of the consumer act 2015 (which gives an extra 2 years on top of their 1) in which they asked me to send this to them via email, ridiculous that this business acts to not know consumer rights. I'm taking this a lot further and will maintain until the very end. My advice is stay away from this company, not at all helpful, selling items which do not last, overpriced appliance that will not last. They operate under various business trading names. Please be very mindful.

Had our tap for 12 months now. No major issues and a very nice design / good boiling tap function. Excellent customer service - had needed advice twice regarding spring in tap and descaling tank. Very easy to get ahold of customer service over phone and email. Would recommend.

This company has various different brand names that they sell the same taps through. Whilst we received no instructions or information that we should descale the product when it broke less than 18 months after being installed we were told this was the issue and that it was out of warranty. When i questioned why they did not provide this in the instruction manual they said it had now been updated but still no offer of a replacement, despite basically admitting liability. The other brands have bad reviews as well. The tap itself started out good and looks high quality but but the spring went quickly in the hot water section. Would aviod and stick with a higher budget firm as you get what you pay for. Oh and we also tested the temp and they are not the same as the quoted 98 degrees its not nearly as hot as it claims.