HANSONSReviews of hansons.com

Charged $99 to look ventilation issue. Don't use hanson, warranty is joke.

I am sharing my experience so you can understand how 1-800 Hansons processes warranty repairs for a lifetime warranty. Up front we were happy with everything 1-800 Hansons did with the install of our new siding and new roof. However, when it comes to warranty repairs beware. On June 16th I called to submit a warranty request for a single piece of siding that had come undone and is hanging down the side of our house. I received confirmation of my claim via email the same day after submitting photos. Approximately 5 days later I received a phone call and the person asked a few questions and said she was sending it on to scheduling which could take up to 48 hours. After two days, no one called me back, so I reached out and with my order number they were able to schedule a repair date. I am now in a cycling loop with repair dates and no confirmation that the 5th repair date will actually transpire. Below are the details. Repair date number 1 was scheduled for Thursday, July 10 between 8am and 12pm. I received a phone call on the evening of July 9th that they needed to move that date because the team was not finished with a previous job. Repair date number 2 was then scheduled for Tuesday, July 15 between 8am and 12pm. I received a phone call on the evening of July 14th that the lift had broken and the team would need to reschedule. I shared with the individual that the Hanson's contractor who installed our siding never used a lift but used a ladder the entire time. Nevertheless, they had to reschedule. Repair date number 3 was then scheduled for Thursday, July 17th between 8am and 12pm. I received a phone call on the evening of July 16th that the team needed to reschedule. At this point, I voiced some frustration. Each time they schedule the repair, I need to arrange for a vacation day. The woman on the phone said she would try to get them to me sooner and she was going to call the branch office to see what was going on. I never heard back. Repair date number 4 was then scheduled for Tuesday, July 22 between 8am and 12pm. I did not receive a phone call the night before but did get the reminder email so I figured this was the date we would get our 1 piece of siding about 10ft long that is hanging down repaired. I took the vacation day and waited. About 9:45 am that morning I received a phone call indicating that they needed to reschedule me to a week out. I asked to speak to a supervisor. I was put on hold and then told the supervisor was in a meeting but the customer service rep would put in a "red-tag" to the supervisor to call me back. After several other calls and finding a number on the BBB website and making calls, I finally got a call back from the Supervisor of Scheduling (name withheld). She said there was nothing they could do that their contractor team was still on a previous job that has been delayed constantly. I asked her about sending 1 person to do the repair that should take less than 30 minutes (albeit they will most likely have to order a new piece of siding and I'll be waiting again). She said this team does not send 1 person to complete a repair but in the past other teams have done this. I have no idea what siding project takes 6 weeks. Ours from demo to final install and trim took 2 1/2 days for 2 people. When we got the siding and new roof there were a few things that needed to be fixed and Hansons had someone out right away. That was in 2022, I am not sure what has happened in the last 3 years, but none of the folks we dealt with are working for Hansons anymore. I asked the Supervisor of Scheduling to have her supervisor call me. I received a call from her this morning indicating her supervisor was not going to call me back but the general manager from the Des Moines Branch would call me. As of writing this review, I have not heard from him and we shall see if anyone shows up on July 29th. I was patient and understanding with the first two reschedules but now we're being gaslighted.

Called about 2 months ago regarding a shower you put in, at first I thought the shower door wheel was broke when I called. When they finally called to schedule appointment I had discovered that wheel had come not broken which I told caller. He said he would have to turn this over to someone else because wheel was just off not broken?? Haven’t heard a word since. Also installers didn’t leave paperwork for shower valve or for shower doors which I may need in future. Please advise J Hopper Amazing after posting this review I received a call from Hansons and problem has been rectified.

We contracted with Hansons to install gutter guards on our home. We ran into several snags and snafus. First, a color change in the gutter guards was made within one hour of signing the contract. A change in contract was made with the salesperson. A day or so before the installation, we wanted to confirm the color change was active. It was not. I provided documentation that the change in contract was made. I informed the salesperson about the mistake. His response, "Wow my bad - I was driving when we did the CIC. Sorry about that - she has it now!". Wow my bad?!?! The change occurred because I inquired, not because of the salesperson's doing. Secondly, the job was done by a third party. We were not informed of this prior to signing the contract. In fact, we have learned that Hansons does not do any work but subcontracts all jobs. This misrepresents facts in both advertising and sales. To add on to this, if Gish’s Gutters were subcontracted by Hansons, we probably could have hired Gish’s Gutters to do the job for a lessor amount. Third, we did not receive a call prior to the installation crew arriving. When I spoke to a Hansons' representative on the phone regarding this, I was told an email/text was sent giving a window of time, 8am - 12pm. However, an email from Hansons reads: "Your Project Coordinator will contact you the morning of your appointment to explain what to expect to take place that day and answer any questions you may have about the installation." This call never occurred. In all honesty, I cannot provide a review on Hansons' work because Hansons did not pick up a tool to do the installation. I can, however, provide an evaluation for Gish's Gutters. They were extremely professional and installed a product that was to our satisfaction. I would recommend Gish’s Gutters to other people.

NEVER USE HANSONS EVER. Got a roof replaced and told the salesman we had cedar shake shingles numerous times during the initial appointment. Well he never checked the cedar shake box then lied and told the company we never informed him we had cedar shake. Told him the reason we were nervous using Hansons due to before when we called Hansons they tried to charge an extra 10000 outside of financing. The sales man told us if we get everything done that needed to be done he could guarantee we would not have to pay an extra 10k out of pocket. Fast forward now Hansons is trying to bully us into paying 10k and taking us to court for it even put a lien on our home!! I HATE HANSONS

Complete garbage company and installers window leaked like a faucet was on they didn’t stand behind their work and didn’t have any insurance i wouldn’t let them build anything take their hammers away Update 5/9/2025 Still waiting for them to handle their business they still haven’t paid my insurance company been a month

I issue this retraction to address statements I previously published regarding 1 800 Hanson. My original comments expressed my own perspective on my experiences and were not intended to harm the company’s reputation.it is important to know that my intention was not intended to defame or harm Hansons, my feedback was intended to share my experience which align with similar concerns raised publically by others. However to avoid further complications and distractions I have chosen to retract my previous statements. My initial comments were based on my personal experience and understanding of the situation at the time. Upon further consideration and interest of fairness, I acknowledge that certain aspects of my statements may have been inaccurate. Specifically I retract my review and I would like to issue a formal correction regarding wording on statements “ pushy, lied, abusive or promises not honored or fraud” this were my personal opinions and interpretations and feelings at the moment specially some based on true events,that are protected by free speech laws. My intent was to share my genuine experience and inform like other consumers having the same experiences, not to harm Hansons maliciously.Since then Hansons and my business relationship with them are in the right direction and they work hard to continue to maintain their reputation.

They are sending mail to my new construction addressed to relatives who live out of state. When I called to ask about marketing the lady said they don't send mailers, when I clearly had one in my hand, so then she clarified that "her department" doesn't send mailers which seems like a bad cover-up.