HANSONSReviews of hansons.com

Called today. Needed paperwork from a fourteen year old roof for the goofy insurance AI defect. I had the paperwork in 30 sec. D Carter a service rep was the most professional patient human I've encountered in a long time. Oh yes the roof, excellent no problems a little expensive. Getting ready for a roof on my primary residence and will call Hansons again. No good insured roofers in my town. They are all ripoffs. What do you think pays that salesman's salary. He ain't doing no work. But Hansen will be there tomorrow long after Mr fly by night has left the building.

My wife and I ordered siding for my garage and house, roofing for my garage and gutters for the house in February. They get a 1 because they did get the roofing and gutters completed, though for gutters they had to come out to correct installation issues but at least they were responsive in quickly fixing them. However, they are totally failing on the siding which was the most expensive part of the job and are showing zero urgency in getting the job completed. After numerous installation delays since the siding was delivered to our house, they started installing the siding on July 10 and right out of the gate the installer lead found defective siding and mismatched colored pieces but still installed some of them along with the good siding and took the rest of the defective pieces away. After they left there is still one third of my house with no siding. Also at that time we were told by the installer lead that they didn't make the color anymore and had to search for it in warehouses which we later found out was not true as the color is still in production. In early August additional siding was delivered but my wife and I were concerned the siding didn't match what was on the house and also found they hadn't set an installation date. We emailed the company with our concerns and they sent the GM of the area out and during the visit said he had to get the manufacturer's rep out to look at the problems he admitted there were with the siding. He didn't get the manufacturer's rep to our house until 9/10 which was at least two weeks after the GM came out. The reps saw the problems and we were told someone would come out to remove some of the siding for them to be sent to the manufacturer for analysis. Hearing nothing and no siding being removed, on 9/23 I asked for an update and didn't receive an answer. On 9/25 we received an email saying our order is estimated to arrive in 6-8 weeks. I thought that meant they didn't need the panels and were getting new product. But no, as out of the blue the GM came out today (10/2) and had someone remove a couple pieces of siding and we were told the manufacturer's rep has to come pick them up. He also said he had no idea why we would get such an email with an estimated arrival date. This is just ridiculous that zero urgency has been placed on getting the job completed since the problem was found, I'm getting little communication, and either the GM has been uniformed of a decision made without the samples or there is internal miscommunication within the company on rectifying this issue. Considering it took weeks to get the manufacturer's rep to look at the siding, I have zero confidence they will be out to pick up the pieces and a decision will be made any time soon on are they going to order all new siding to ensure there are no defective and mismatched pieces or order enough siding to replace the defective and mismatched pieces to completing the siding. The only reason I went with Hansons was because a few years ago they installed a new roof on my house and we had zero problems. Now I regret I went back to them.

If there were a rating below 1 they deserve it. After being sold on their quality, customer service and guarantee, we decided to have all our windows replaced. Since then, we have never heard from our sales person and have had on going issues with a couple windows that needed to be replaced. They drag their feet and offer one excuse after another for the product and service. My wife and I have taken vacation days to be home when they schedule a time to replace one window. On three occasions they have called the morning of install to cancel. First was they ordered the wrong window, second was a crew issue, third and most recent, the morning of install is the replacement window is cracked! We made initial contact with them to have 1 window replaced in early May and still have not had the work completed. Beware…. They will tell you what you want to hear but once the order is received and paperwork signed, they don’t care about what they sold you on or customer satisfaction or time schedule, you are on their schedule after that. Now it will be another month to get one replacement window. Once the window is received it’s typically been another 2 to 3 weeks to have a crew scheduled for install. Over 6 months for 1 window…. Absolutely absurd!

I signed a contract with Hansons for a new roof and windows. From the start it was a Debacle. They damaged my siding while taking the old roof off. Then they told me that my roof needed a "redecking". At an additional cost of 5,000.00. The contract I signed for the roof stated they would remove and replace the wood as needed, not a redecking.Then the roof leaked and damaged my kitchen cabinets. All I have gotten from their Saginaw Michigan Manager "Mack" is threats and attempts at intimidation. Not too mention when I finally receive the contracts I originally signed the wording had changed to redecking and not remove and replace the wood. They have made me feel like they are doing me a favor by taking my business. Stay away.

I want to thank everyone who left a review! Getting quotes to put a new roof on our house and after reading these reviews, Hanson is not on our list. I need to know that the company will show up when they say and if there are any issues, fix them, based on the reviews. they are not the company for me. The only reason I even looked into them, is because I was seeing advertisements on my TV. Again, thank you to the people who have posted and steered me away from a headache!

Probably the worst home improvement experience I have had. #Delays #Lies #BadCommunication I contacted this company because I was in need of new gutters and a roof. The estimate went generally well. One of my important questions was "What is the expected time for installation?" and my salesperson told me "we're looking at 6 to 8 weeks." I asked how many sheets of plywood were included in the estimate and was told "we don't do that; as long as it isn't the whole roof, we just take care of it." Also, the salesman said they would have no problem coordinating with my solar panel company to have those taken down while the new roof went up. None of these responses turned out to be accurate. After the deposit was paid, the company basically went no-communication. I followed up many times over both email and phone as the weeks passed by. I called many times; I received multiple "we'll have someone call you back by the end of the day" responses, but I was never called back. I got a message on a Monday, 12 weeks in, that my appointment was scheduled THAT WEEK. I had to call back to find out when the install was scheduled. They literally didn't want to tell me the day or time, but finally relented when I explained about the solar panels. I was scheduled for Thursday morning. After further pressing, they gave me contact information for the foreman of the roofing crew. I was never able to get in contact with this foreman. My solar company was never able to get in contact with this foreman. The customer support person explained that the supplies and dumpster would be dropped off the day before. At about 4:30pm the day before installation (Wednesday) I contacted support again because no dumpster had been delivered, and was informed that my install had been pushed back a day (to Friday) and they just didn't inform me. Thursday morning I woke up to a roofing crew at my door (what happened to Friday?). The crew got to work and after all of my shingles were off, we realized that there were 2 problems: First, they didn't have some of the supplies, and second, the delivered shingles were not the color I ordered. When we realized this, I emailed my salesperson that there was a problem, and surprisingly, he called me back. I explained the situation and how concerned I was. The crew broke for lunch, and afterwards the missing supplies were delivered. I decided to let them put up the delivered shingles (what else was I supposed to do? My roof had been removed and rain was on the way). The Operational manager for the company contacted me and we talked through the current state of things. He told me that he would be contacting the regional manager to encourage him to do something to make things right given the situation. Several days later, another crew came out for my gutters. As they were wrapping up, I was called by my "project manager" for payment. At no time had I been informed she existed or I was supposed to be contacting her for things. She had no idea about the delays, missing supplies, wrong colored shingles, etc. She asked me to explain, and she decided to take $200 off my bill "for my troubles". She took my payment over the phone. When I compared my emailed receipt with my estimate and realized it was too high by a few hundred dollars, I emailed my salesperson and he said the extra cost was for plywood followed by "Having said that- [Manager] will be taking care of that charge and much more for you due to the issues that have been had". The salesperson said that the manager would contact me a couple days later. He did not contact me. I got a call from some other manager a different day to talk about the clusterf*ck that was my experience. He apologized profusely and said they were going to do something "to make this right". To this day, I have yet to be contacted by the regional manager or anyone to make things right.

Worst customer service ever. Needed siding replaced after initial installation which took over a year and then they didn't have enough material. Part of house has been siding free for over 2 weeks and nobody wants to explain why. 0 stars for knowledge. I’ll keep adding until my house is done. Meanwhile it’s pouring in Norwalk again…Downspout flapping in the wind because it wasn’t reattached with satellite wires everywhere. And still no help! 👏 And FINALLY they say they will finish today on August 12th but we’ll see! No accountability at all! Downspout broke off in the last storm. And go figure. Supposed to be here between 12:00-2:00 and not a person in sight at 2:30. TRASH COMPANY!

Terrible customer service. Warrenty is not good if work is not done right. You will regret hiring them!