HANSONSReviews of hansons.com

Do not hire 1800 hansons to do any work in your home, you will regret it like we do. It is a real long story, but I’m leaving out the details to make it short on Here. We had the 1st shower installed, and the plumbing leaked into the basement. It had to be completely removed and a 2nd new shower had to be reinstalled. We found that the 2nd new shower was not installed properly with no proper support under the shower pan. Also the shower pan does NOT fit and is the wrong size for our floor New update: 1 800 Hansons flagged this review, lol truths hurts! New update: Marvin Glazer who is a customer relations specialist wants us to sign a non-disparagement agreement before continuing the shower repair/ replacement. I told Mr Glazer that this is against the federal law Act- C.R.F.A. This Federal law makes it illegal for businesses to use non-disparagement clauses to prevent consumers from posting truthful negative reviews online. Mr. Glazer said we can’t go forward with the replacement of our shower if we don’t agree and sign the agreement. The fight for our rights as consumers continues. Gary Sherman (Regional Manager) from Lansing called and said we have to sign the non-disparagement agreement if we want to get our shower reinstalled and finished. I gave him a big NO! The flight continues!

Hansons installed a new roof 8 years ago on my home. We had a major leak in the first month that left damage to the interior walls and ceiling. Now we have another leak with damage inside the house and Hansons can't seem to get it fixed. The first Hansons repair guy arrived last month with no tools and no ladder and told me he couldn’t do anything until the snow was off the roof. I got the snow off of the roof with a broom and some ice melt. After several more phone calls, they came back the next day with tools and a tube of caulk. The caulk didn't work. A month has passed and we still have the leak. My repair appointment keeps getting delayed for weather while water is still getting inside my home. I’ve gone into the attic to see and photograph the leak. The wet roof deck is spongy and the cellulose insulation is ruined in the area of the leak. The Hansons “warranty” isn't any good if they can't get to my house or, when they do, they can’t fix the leak. There is no visible damage to the roof and no trees near that part of the house, so it probably has something to do with the installation. I deeply regret hiring Hansons to install my roof and have reluctantly decided to have the roof fixed by another company at my own expense. My wife and I have experienced a lot of stress and frustration as we watch the plaster come off the wall and ceiling in our bedroom. This has been and continues to be a bad experience for us. And it is worth mentioing that everyone I've dealt with at Hansons, going all of the way back to the roof install have been freindly. They've tried to be helpful too. But maybe the company is too big or they have a shortage of workers.

Go somewhere else if you plan a shower with 1-800-hansons. 13000 dollars later, shoddy installation, clean up was non existent and left my carpets and front yard a mess, threshold in front of shower is a piece of wall rigged onto the floor with silicone, which is coming up only 1 day later, pocket door will not open and shut easily as it did before installation, hurried install, leaking pipes into our basement! Missing drain gasket, No sealant on the bottom of the shower door leaving space for leaks. Shower shelves are improperly spaced. Not a happy customer and will not be doing any business with Hansons in the future. Highly frustrated to have paid so much. UPDATE: 9-2025 Still WAITING ON FINAL THRESHOLD FOR FRONT OF SHOWER, AFTER HANSONS UNINSTALL AND REINSTALL in June! WHAT A NIGHTMARE!! GOING ON 8 MONTHS. UPDATE 11-19-25: 10 months of stress and Hansons has installed our shower improperly again, no threshold for shower and bare floor in front of shower. Shower pan was ordered to small for the area and no support underneath pan, only shimmied. We were willing to let Hansons get the job done correctly a 3rd time but apparently they do not have the proper size pan for our shower and cannot order it. Now we are left with an unfinished shower and must take further action to try and get our money back!! Update 12-31-2025 BBB complaint with company: they are finished with our shower and will not refund, replace or fix the mess. Regret the day I let this company into our home.

On 5/29/2025 i signed an agreement to purchase windows with salesman Evan Carlson for 9 double hung triple pane deluxe series windows and one sliding glass door replacement. On 8/6/2025 our windows were installed after the very first window was removed and the replacement installed i noticed the window was smaller and had a very large gap around the entire window, i asked the installer about this and he stated that they've been having this problem with 1-800 hansons lately. i then told the installer Jake this was an issue as the gap around the window was significant and how would it be fixed he stated they would spray foam insulated around them I was not happy with this reply and he said he could call Scott from Hansons and he did Scott assured me that theyd look great once installed I told Scott im concerned about the gap and filling it with spray foam as well as the sizing as the measurement was 36x79 and these windows were 34.5 x 78 he said le them install the 2 they already had out and if i wasn't happy they'd stop and we could discuss other options or discount if i was willing to accept them i had to leave for work for about2.5 hrs and when i returned they had taken all 9 windows as well as the sliding glass door out and installed the new windows they were finishing up the trim work I told him i was not happy as the spray foam was not solid from what i was seeing and the windows were smaller not what i ordered he stated that Scott would call me that afternoon or tomorrow to discuss options. They trimmed out our interior of the patio door with metal trim and where the gaps were in the floor from the old door being larger they put down a couple wood blocks on each end and filled the very large gap with a ton of caulk. which looks terrible I have called Scott and many other customer service agents with no luck in reaching Scott, a tech has been out due to windows being extremely hard to open.. To this day there has been no resolution and no return calls. they agreed the sliding door is faulty and order a new one however i have yet to hear from them further about this door . i have called and emailed Scott with NO replies ever. id give negative starts if able to do so

I had hason come out to give me a quote. He measure my window gave me a qoute. And said he wouldn't be coming back out if I didn't decide today. Cause it take to much of his time. That's when I told him I just wanted a qoute. He press forward for my information which I did give him. And greensky approve me for 13,000. When I told him I just wanted a qoute. And wasn't ready yet cause I just open a line of credit somewhere else. So he explain that he will tell his boss that no one will be coming back out to my house. At all. Amen bad business from sales men he don't listen to the customer just wanted a sale.

We used Hanson's to add a new roof to our home a couple of years ago. About 24 to 26 months later, we attempted to sell the house. The roof completely failed inspection and was full of mold. At the time of the roofing project by Hanson's, there was a lot of wood that was supposed to be replaced. We strongly doubt that it was replaced.We lost our buyer and therefore were delayed in order to find another buyer. The consequence of this was that we were only able to put 5% down on a new house and therefore have struggled with a higher mortgage rate and although we have done a recast, we're paying PMI which we should never have had to pay for. Hanson's did honour the warranty which seemed dependent upon our lawyer contacting them to speed up the process. During the redo of the roof,when I asked Marvin Glazer who was in charge of the redo (VP of customer relations) how much wood was actually added, he just ignored me. Funny how he accidentally happened to send a private email meant for someone else to me then asked me to destroy it. So he did not fall off the face of the earth but wanted no more communication with me? That's what I assume, but do not know. I believe Hanson's is capable of doing a good job but because they outsource their jobs in so many cases, the outsourcing companies may not be reliable. Beware.

I have been requesting a copy of my contract from Hanson's for weeks. On the day of the sale, the salesperson promised a paper copy in the mail within a few days. Still Waiting. Have called him and e-mailed him, but no response. Called the office number on his card and was hung up on twice. Called Hanson's main number and was transferred to a person who said she would send a digital copy to my e-mail address, which she verified with me. Still Waiting. All reputable companies I have worked with in the past have provided me with a contract copy without my asking. I don't know when my conversion project (tub to walk in shower) will be done, but I need the contract copy to review what is being installed is what was agreed upon. Want to be able to recommend Hanson's to others, but their lack of compliance to my request does not bode well for the company. I am a senior seventy-seven years old. When I grew up, a promise made was a promise kept.

Update: Lonny and Dave came over promptly and fixed the issues. Did a fabulous job!! Have submitted for service on siding, under warranty, twice and no one calls back.