Halo CollarReviews of halocollar.com

The process to go through is very precise and easy to understand and follow. I am not tech savvy at all, so everything took me longer to figure out, but I would watch the videos several times until I figured it out. Having access to watch the videos as many times as needed was helpful. I was frustrated with the online robot for questions. I reached out to ask a handful of questions at different times and was never able to get an answer that was helpful.

I cannot say enough great things about the halo collar, and how it works with our dog! It has cured our chronic car chaser. She is now safe and we feel comfortable letting her out to exercise on our property. It is nice to be able to change the boundaries as needs arise. if you follow the training steps carefully, you will achieve success with your pet. I was skeptical at first, but kept on with the training and one day it was obvious that she had been listening, and it worked! We could not be happier!!!

There is no customer service number on the website or a place to chat or email. Very frustrating to not get a question answered before buying.

He was very helpful and able to guide me step by step to find a solution to my problem. Very professional and knowledgeable about the product.

If you have the Halo 3, don't bother upgrading to the 4. The battery life was less than the 3. I noticed no difference with the satellite connectivity and the new charging method stinks. You have to remove the outer cover each time to charge collar. I have a livestock guardian dog that rotates 2 collars. He definitely wears and tears the collars and I have had no issues with the 3. I just brush out the charging port periodically. I returned the 4 big 😞.

Everyone involved from the first phone call to the warranty department all very professional and knowledgeable. A pleasure to work with this company.

I will say customer service is the best here. I had the pleasure to work with Ricky W. again, and this man is a professional. He promptly took care of my issue and did it with a smile. Thank you again, Ron Barwell.

No hassle, with great customer service. My Halo collar stopped working. Since it was after hours on a weekend , I tried to use the AI chat, but the troubleshooting suggested was not helpful in getting my collar up and running. The next morning, via video chat, Aaron was extremely helpful. It didn’t get my collar working, but they sent a replacement by the end of the week, which I am in the process of charging and will get functional shortly. I loved that this was really no hassle and easy to get replaced. Especially since it is quite expensive. I’m hoping g this collar does not have the same problems, since when it functioning correctly, it really does what it is supposed to do and keeps our dog on our property. The other brand we used definitely did not work as well.