Halo CollarReviews of halocollar.com

The collars worked great - as long as there was gps signal. Unfortunately, my property is on a heavily wooded hillside and signal would drop out occasionally. My dogs are often moving too fast for the gps to catch up once they hit one of these dead spots and then they're outside the virtual fence. So, why the 4 stars? Because the return within the 60 day trial period was easy and fast. No risk in trying what might be a great solution for you (just not me)!

The collars are amazing we have two Great Pyrenees and Anatolian shepherds mix puppies they keep them in our fenced 20 acres in northern Arizona the gps on the Halo 3 was little spotty but the Halo 4 is great!!! And the battery life is so much better then the 3. little tricky to do the online fence we just walked and dropped the pins worked great They are good for inside also I use the vibration or whistle if they get crazy inside

I'm not here to complain about the collar because I never got that far in the process. Halo uses a low cost shipping method "FedEx Surepost" that hands the item off to USPS for final delivery. This system often fails, as it did in my case. The post office rejected the item, reason unknown. It wasn't easy, but I was able to cancel my order. I filed a dispute with my credit card company and got my money back. I have a dedicated folder of emails documenting how hard it was to accomplish this simple task. Two weeks later, a Halo Collar showed up at my post office. Apparently my order cancellation was not shared with the shipping department. The item had been lost for 10 days at the Fedex facility in Portland. Halo claims they will send me a return label. Then they expect me to drive many miles to a FedEx facility to reship it. I live in a rural area, and Halo will not arrange a FedEx pickup at my house. My experience had a chilling effect on me. Buying a $600 product with a proprietary software system means investing in the company long term. Halo's inability to complete simple tasks, insisting on a suboptimal shipping method and the patent-infringement federal lawsuit they are facing all played in to my decision to go elsewhere. I regret not throwing the item in the trash when it did show up. I just made more work and headache for myself. I have purchased a PetSafe Guardian + Fence collar for $200 less. Fantastic customer service, made in the USA, not Taiwan, and the collar works well enough. Oh yeah - they are the plaintiff in the federal patent infringement lawsuit against Halo.

We LOVE Halo collars! They are so effective and easy to use! It's ice having peace of mind that our pups are safe! I'm also super impressed by Halos customer service! And how they stand behind their warranty! I'd highly recommend them! Best collars we've owned!

Terrible customer support. Website doesn't seem to work.

I order Halo Collar for my dog hopping it would work. I have computer experience so I have some skill you can say. From the start I had nothing but problems with the Collar. To make a long story short I received a bad one. I talk to Customer Service and was told they will send me another one in three to four days. That never happen. I called many times and was told that the Warranty department had to ok it. Two weeks later nothing was done. There is no reason for them to take that long. It is not the customer fault. It is their fault and the QA department for sending a bad product. Company today thinks they can do anything, and it is ok. Another problem it is made in Taiwan. It should be made in the US not another country. Or they should have enough in the US so when one goes bad, they can send it to us without delay. Another problem if I cannot talk to the Warranty department and I am waiting for you to give the OK. NO way!

This collar is trash. I've owned it for several months now and from what I can tell there is nothing GPS about it. It's only ever showed it's correct location on the map about 1% of the time. The rest of the time it shows it's attempting to connect to my wifi or Bluetooth and/or shows it's location hundreds of feet away from where it actually is. I've never even put it on my dog. There's no way I'd trust it. I walked around the created geo-fence holding it in my hand and it vibrated once when I was about 30 feet from it & never did anything again, even with me walking thru the fence and back about a dozen times. By the way, before it's used as a rebuttal, the collar has stayed plugged in around the clock, so that's not the problem

As I'm sitting here on opening day of deer season crying. My dogs halo collar didn't work last night. Did not even last a 12 hour charge. I have no idea if she is even alive, hear gunshots all around. If she comes back I'm going to try to return the collar. Customer service sucks, too tickets closed without a response. I have spent so much time and money on this collar. If you are thinking about this collar I strongly recommend you keep searching. If you love your dogs and want them safe there has to be another option.