Halo CollarReviews of halocollar.com

Another update 03/19/2025: HOW CAN YOU USE A SYSTEM THAT RELYS ON TRAINING WHEN YOUR DOG GOES WEEKS WITHOUT IT???!!! I'm so angry and disappointed. Here is my experience and there are countless others with the same one!!! Purchased 2 Halo Collar 4s on 11/7/24 Activated them on 11/18/24 One collar strap broke 12/25/24 1st collar malfunction (battery issue) Replacement approved on 12/30/24 I asked for rush shipping due to upcoming trip Was told no due to ongoing end of year inventory FINALLY receive the replacement collar on 1/11/25 Upon activation, it malfunctions again. (battery issue) I email them expressing frustration. I finally get a replacement collar approved on 1/20/25 At this point, my dog has not had a collar in 3 weeks. Replacement collar arrives 1/23/25 Collar malfunctions again on 3/6/25 (motion censor issue) Replacement collar JUST arrived yesterday BUT... before it did, my other dogs collar also malfunctioned (motion sensor issue) I AM ALL DONE WITH THIS! Customer service will no longer respond to me. I have asked for a refund and they said they'd reach out but nothing and wont answer messages. Here is my total investment: 2 Halo Collars (4) $1,142.99 Monthly Subscription Plan for Nov-Mar $58.96 Replacement Strap $42.67 Total $1,244.62 I want a refund of my money and communication from management. Others have successfully gone through the state attorney general. My next step is legal action. January 14th update: I am now working with customer service and they have offered to send a completely new collar. I'm giving this another try as the collar itself worked pretty well while it was working. On November 7th, I purchased 2 Halo Wireless Dog Fence and GPS Collars for a total of $1142.99. They shipped on November 11th. I began using them on November 18th. I also started paying a Bronze basic monthly subscription fee of $13.98. The collar GPS was MOSTLY reliable... at times it was delayed but overall I was mostly satisfied. Until, on December 29th... just over ONE MONTH of use...one of the collars showed a message saying critical issues, Battery issue, requires a replacement. Of course, I was irritated that the collar failed such a SHORT time after beginning its use. To me, the price tag should warrant a little better performance. But I figured okay, I'll get the replacement and hopefully it's a fluke. I messaged the company and explained I needed the new collar ASAP since we were leaving on vacation the end of the following week. I was assured by customer service my new collar would arrive shortly being that we live in Texas. Then the following day I received an email from customer service stating their year-end inventory meant nothing would ship until January 2nd. I was very upset but what could I do. I FINALLY received my replacement collar on January 11th!!! I linked it to my account and right away it showed the SAME CRITICAL ISSUE! Now my only choice is to start the entire replacement process AGAIN or try and get a refund. But there is no getting back the time I invested in training with this system and now will have to start over with my dogs, and especially my one dog who has been without her collar since December 29th. Customer service response: "I'm sorry to hear you're having the same issue with your replacement collar."

Not only is the Halo collar a fantastic product that we love, the customer service is second to none! Sometimes I wonder if the total cost of ownership for the Halo system is worth it, but the piece of mind for my dogs safety and the unbelievably great customer service when we had an issue makes me feel that Halo is a bargain.

Our large dogs seem to be responding well to it. We switched after our invisible fence broke for the last time. The collars seem to get loose easily, and I find that’s when they’re likely to leave boundaries. I like the app and being able to see where they are even if I’m not home and another family member lets them out. GPS and satellite drop more than I expected, since we’re in a fairly populated suburban area, but we do have 2 acres with large mature trees and near a nature preserve. I paid upfront for the premium subscription that is supposed to include weekly feedback and tips, but have yet to receive anything but 3-4 daily emails still trying to get me to purchase.

WARNING: if you order a collar from this coming be prepared to wait FOREVER to actually receive said collar. Horrible customer service as well. For this kind of money I strongly advise you to go elsewhere.

Michael was AMAZING!! So helpful!

Emma was wonderful help troubleshooting my collar. Great job Emma. Thank you ma’am

Emma was so much help And very patient with me

Emma was very pleasant to work with. She is very knowledgeable and professional. We are still working the problem but believe the silver protection plan will resolve the issue with a replacement collar. Many Thzbks