Halo CollarReviews of halocollar.com

Horrible customer service and support. They told me that I needed to do another firmware update (because the previous one had a lot of issues like mine) however they couldn't push it to me via the cloud and their current version on their website doesn't match the one in the app. Shortly after buying V3 collar they started pushing the V4 collar- wonder why??? Customer support sent wrong version update and escalation to Manager takes over 24-hrs for a callback. Level-2 support takes anywhere from 4-7 days for a response via email only. They are a total mess and no way providing the level of service for their extremely expensive collar.

I purchased a collar May of 2023 since then I have had to replace it six times because it keeps failing I have had countless conversations with Halo regarding this and every time they just say they'll send me a replacement, this last time which is right now I just asked for my money back it's been 22 months since I purchased it and it hasn't worked half the time. Meg got back to me by email today and said that they will not refund my money because it's out of the parameters of their policy which I completely understand but the coller hasn't worked from the very beginning it keeps failing .This is a terrible product I would not recommend it at all. We have 10 acres out in the country on a creek which these are all things that this collar claims to be fantastic at.

We paid a lot of money for this collar to keep our dog safe. In the time we have had it there have been 3 critical issues where the collar needed to be replaced. This was not due to anything the family of the dog did. I am dealing with the third problem now and customer service won't help on phone but just sent me an email to file a warranty claim. I guess that once my year warranty is up they won't replace it anymore. So, in summary it is probably good for a year minus a week of worry every time you are waiting for a replacement to be shipped

Symantha was very helpful. She listened to the concerns I was having and confirmed the critical battery issue the collar was experiencing. She helped with the warranty replacement.

I posted a previous review which was fair. Now I am totally unhappy with Halo Collar. Due to construction on our home/property, our Wi-Fi has become a temporary a very unstable network. I want to delete the Wi-Fi for a month or so and use cellular only until our Wi-Fi is set up and stable. unfortunately you can not do this. I called the dog park and she had one trick that seemed to work on one of my collars but not the other. Her only further suggestion was to change the router password. This would require changing the password in numerous devices and that is just not feasible. It should be simple to delete the Wi-Fi. My dogs are getting feedback well inside of the "my fence" and making them afraid to move about when wearing the collars. I was also told another option since I have had the collars since September and only recently started to use them, I could sell them, because a return was not possible.

Symantha was an excellent representative.

She was very helpful and very knowledgeable!!

Samantha was awesome. Answered my questions and even saved me some money. Great customer service!