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I have never seen a company site with…
I have never seen a company site with such poor support articles - you literally get nothing for instructions. And...right out of the box, I find out their 'several layers' of technology doesn't work and I can't even set it up. Turns out their satellite is not accurate to even set up the initial map and online help has no knowledge outside of what I can see on the app. So $600+ and nada so far, except being charged the monthly fee for service I'm not getting. Sent them a question a week ago...no response. Did get through to their online chat, but now waiting for someone else to explain why their basic technology doesn't actually work as advertised. LOL The response is they're always 'sad'or 'disappointed' to hear a complaint. So. Am. I.
Response from Halo CollarMar 11, 2025
Hi there, we are so disappointed to hear about your experience and would love for the chance to reach out and assist. I have just requested more information from you so we can do just that. I look forward to hearing from you!