Halo CollarReviews of halocollar.com

I spent more time troubleshooting the collar and on the phone with customer service than I had the collar working! Connectivity issues and the collar not "syncing" with the app for DAYS. Regardless of the hard resets done almost daily. I should also mention we received THREE replacement collars from Halo and they did the same thing with the connectivity issues. This has happened to a friend of ours as well and they have switched to another system. We decided to do the same. It isn't worth the risk with the cost of the subscription and collars. The one positive I have is their customer service was helpful! It's a great concept if it worked.....

My only complaint is that you cannot have two accounts see the same collar. I'm not signing my whole Google account on to my wife's phone so she can use the collar. Crazy they don't have that feature.

Great service

Monica was empathetic and courteous and fantastic

Amazing amazing service from Monica, Erica and Bree

The collars have helped tremendously. We went from having a fully fenced in yard, to no fence at all. My only complaint, we don’t have the strongest WiFi. I do feel like the collars end up lagging some. Our dogs seem to go over the boundary without the emergency boundary alert going off. Also, while I’m inside, and trying to check location, it won’t update their locations in the yard. It just has them as paused at their last known location. Other times, I’ll get a notification that a dog is way out of boundary, but the dog is on the porch.. which worries me that the dog is getting corrected when it doesn’t need to be…..

The replacement collar was mailed out super fast and the subsequent conversations with Alshia from Halo, were helpful and to the point

I was trying to find a part online to repair my collar, but it turns out I was eligible for a replacement. What a great day! Thank you Jazmine!