Halo CollarReviews of halocollar.com

The Halo collar is very beneficial....until it's not. I ordered a Halo #3 collar, for my Pit Bulldog, in the Fall of 2023. Within 3 months, the collar malfunctioned and another Halo #3 was sent (under the 1 year warranty). So far, so good. On the other hand, in October/November 2024, another collar was ordered for my son's dog and a Halo #4 was sent. As of May 30, 2025, 5, that's FIVE, Halo #4 collars have been sent, due to various malfunctions of the NEW HALO #4. THIS IS UNACCEPTABLE. If I could get a refund for the Halo 4 collar, I would....not possible..refunds only given within the first 30 days of purchase (how convenient). If the warranty isn't extended each time the collar malfunctions, we are going to be out $600 with no working collar. DOES THIS SOUND ACCEPTABLE?? I was given, this most recent time, $50, for my trouble. Wow. THINK LONG AND HARD BEFORE PURCHASING A HALO COLLAR!!! THEY ARE NOT WORTH THE MONEY UNTIL THE COMPANY CORRECTS THIS ONGOING PROBLEM.....UNLESS YOU'VE GOT MONEY TO BURN. BECKY CLAY...a VERY DISSATISFIED CUSTOMER.

We love our Halo collar, it gives us piece of mind to know we can check on our pup at anytime during the day and know she's safe. It's easy to set up and use. We have owned our collar since May of 2023!

I purchased my dog’s halo collar in May of 2024, and since then, I’ve had to request two replacements (prior to the one that I submitted tonight). One replacement was for GPS malfunction, and the 2nd one was that my dog’s collar just stopped charging. On both accounts, I had to talk with a couple of different people to even get a replacement collar, and all in all. It took between 2-4 weeks to receive a replacement for both collars. This is incredibly frustrating. When the collar works, it’s great, but when it doesn’t, it’s incredibly frustrating. $500 for a collar, and having it break about every couple of months is incredibly frustrating. On top of that, my husband I posted reviews on their website giving our honest feedback, and they removed our posts because it wasn’t in the best light of the company. Out dog’s collar just stopped charging tonight, and I had to submit another claim tonight. The earliest in which we can get an appointment to get them to approve the claim is 5 days from now. This will be our 3rd claim, and from speaking with their rep previously, the battery charging and gpa issue is common. In between our monthly subscription fee plus paying for the collar, Im wishing that we just got an invisible fence. I’m so frustrated, and really just want to help people understand the product that of which they’re buying. 3 collars returned in a little over one year span is unacceptable.

We have a Spot On collar for our GSD and love it, no extra fees and outstanding customer service. We need a collar for my small terrier and unfortunately Spot On doesn’t make one small enough for her. So I bought a Halo on May 22. I was told it would be here by the 5/30 After numerous phone call on where my order is they keep saying their tracking system is down for required updates. I still have not recieved the collar but I had to buy a $9.99 monthly fee and have been charged for it without the collar. I am very disappointed in Halo and if I do not receive my collar by Tuesday 6/3 I am cancelling my collar and plan and requiring a full refund. Spot On is a US company and is in NH, I know my collar is on a shipping container in China. Buy USA!!!

Just save your money this makes no sense you pay $500+ for you to train dog to stay in fence than you have to buy a beacon $40 to have dog stay with in fence to time consuming and a waste. I thought when you bought collar after few feet collar whistle than vibrate than static if they get to close nope not how it works makes no sense you can use anywhere but than you have to train them in New area it was waste of money. They are proud to have Caesar Milan training video when in real life his dog aggressive look it up his dog attack a lady and unalived rapper Queen Latifa dog look it up. I was hoping for better results. Than when I called guy was nasty making me seem like a bad dog owner saying well if I want to put any shock collar on him instead of taking time and patience with dog no I paid for virtual fence for him to stay on property instead I got a collar that didn't work honestly like made no sense

Jazmine did a great job at answering my questions and making sure the parts needed to fix the collar are being sent out. The call and resolution was less than 5 minutes.

Steep learning curve. Support was patient and very helpful to get started. I am learning slowly as dog and I experience what works best. I like the freedom and security the collar provides.

Love my Halo Collars. They’ve worked great and have really changed the relationship between my dogs and I for the better!! As much as I love the collars, Halo’s quick & accessible customer service through the app when I’ve needed it has been incredible. At a time when every other company’s customer service sucks, Halo’s is Second to NONE!!