Halo CollarReviews of halocollar.com

UPDATE 6-30-22: Halo has forced me to pay for the restocking fee, despite a defective collar. Just be warned that this is a company - and a product - you should avoid. Just contacted Halo for a return. This collar is accurate only 75% of the time which means my dog is safe only 75% of the time. I have watched this collar indicate the dog is across the road when she is standing on my porch. This morning, after a full charge, the collar shocked/warned my dog 17 times as she cowered against the side of the house. 17 times. She is traumatized and I don't know how I will undo what has been done. I called for a return and was told I would have to pay the restocking fee, no discussion. For a product that is defective, I have to pay??? Shame on you, Halo. I have screenshots of the corrections in the event Halo says it never happened.

Terrible experience. I should have read reviews prior to purchasing. I've been attempting to reach the company via email and phone for over a week to request a return good authorization. They don't answer the phone and will not respond to emails. This place is not a place to give your money to and to boot the product is complete junk! Cesar Milan should be ashamed to be affiliated with this company

Was excited to get this to train our Belgium Mal that can jump out of the yard. When we received the collar, we went through the overly long training information in the app and began to attempt to train with the provided beacon. The beacon or the collar gave highly variable response in both distance and direction. Was dealing with customer service and they promptly replied with an email to start the replacement process, but then actual replacement took several weeks. Meanwhile we are still paying the required service fee... Replacement collar arrive with same issues, they didn't want to replace the beacon. I have started training to the GPS fence ignoring the beacon as there is no way to train with a dog with highly inconsistent feedback. I have trained several dogs to e-collar fence with buried wire and it was fast and simple as the wire gave consistent boarders, the GPS in the collar tends to vary as much as 40 feet. The idea is great, it just doesn't function as promised regardless of the very high price. Haven't attempted a return yet, I fear it will be an issue.

Stay far away from this product. Absolutely not worth the high price. We’re currently on our third. First two simply died, the first after a few months and the second after a few weeks. They will not accept a return, only exchange, after 60 days from initial purchase. Customer service is very slow to respond. Each process with them literally takes weeks and is painful. They screen out low reviews on their website. Get a Tractive instead.

Awful customer service. I realized as soon as I ordered it my mailing address was incorrect. I emailed (there is no way to call) immediately to correct the address only to get an email back 3 days later saying there is nothing they can do because it's already shipped!

Still trying to get a return authorization. I'm on my fourth attempt to contact them. Two emails so far and a Zoom call. Finally got another email today asking me for more photos to authorize my unused, still-in-the box item. We will see if I need to dispute my credit card in order to get my money back. Based on all the reviews I'm reading I'm not too optimistic. If their procedure for a return requires specific photos they should tell you that, and show what photos are needed. It would save the time and frustration of all these extra steps. They tout their use of technology but they use ZERO technology on their return process. Just sorry I didn't read all these reviews about the horrific return process before I bought it.

I was so excited to receive this collar. It took a month to receive after ordering, but, you know, covid. Anyway it arrived. I spent 2 days and many hours on it trying to get it to work. I'm pretty techy and it was one problem after another. wouldn't find my wifi, wouldn't update firmware, etc. etc. Finally I decided, enough, I don't need this frustration in my life. Tried to call, nope, tried to email telling them it didn't work and I wanted to return it. 8 days later, someone finally replied saying sorry it took so long to reply, what can I do to help. Really?? I replied again saying I wanted to return it. Another several days and they said they would get back to me with more info. 6 days after that I filed a dispute with my credit card company. We will see what happens next....

I don't doubt that the Halo Collar is a good product, but after purchasing it and watching some instructional videos, we decided that a physical fence will work best for our pets. We submitted a return request for our completely unused collar and included all requested information. Days later, I finally received an email requiring more pictures so that the "team" could make a determination about our return. Eventually, our return was approved, and we received a FedEx shipping label. I returned the collar and have delivery confirmation, but eighteen days later, there is no progress toward a refund, and customer "support" has not responded to any of my email messages asking for an update. I've filed a report with the Better Business Bureau. Again, the collar itself seems to be a very useful product, but customer service is condescending, unresponsive, and generally unhelpful. I recommend avoiding this company altogether.