Halo CollarReviews of halocollar.com

Like the collar and the app, but the lag between them could be improved. Also, collar calibration could be better too. Sometimes, especially after an update, I need to manually recalibrate multiple times to get the collar to show up correctly on the app. I’m talking it is several hundred yards off until multiple calibrations. Then, it is back to being amazing.

We live on 2 acres in a wide open rural setting. There is only 1 tree on our entire property that is 15 feet tall so there are virtually zero obstructions. Our dogs randomly get shocked when they are standing in the middle of their fence on a regular basis, I believe they are more confused now……….

So far, so good. We've had Halo on our Golden Doodle for a few months, and it is so convenient to just let him outside and not worry about it. He occassionally crosses the boundary chasing a cat, but the correction brings him right back in within seconds. We have a few acres, so it's also nice being able to find him on the map if we just want to go observe when he's exploring. The boundary is not as accurate as the below-ground fence we used to have, but it got broken all the time and we had to pay to have someone come fix it. Halo is so much easier, and I love that we could take it with us if we hit the road.

This gps collar was not accurate at all and I was told several times by their support team that there was nothing wrong with the collar. I spent weeks trying to work with them to resolve the issue and all they said was the collar needed to be used more to improve accuracy and a 7-10 foot margin of error was appropriate and expected for the collar. The collar also would send warnings when it was well within the boundary, or it would not send any warnings as it crossed the boundary and I could not train my dog on it because of how inconsistent it was. After three weeks of being told a product that sells for over $1000 should only work right after continued use I finally returned the collar. They only gave me a partial refund and are saying they deducted money for the box being opened and that it’s their policy. I did purchase the SpotOn gps collar and it has worked perfectly since day one.

I will try to keep this simple, and clean. $1599 for the collars, Multiple times on the phone with tech support, ( IF YOU CAN GET THEM.) Something about COVID, which is OVER, and short staff, ALL OF WHICH IS NOT MY PROBLEM. Collars are shocking my dogs in my FREAKING HOUSE. I called halo to get this fixed when they told me they would replace the collar. 2 months later, they said they were waiting on me to provide proof of purchase. NOW I'M NOT SURE, BUT DID'NT THEY SEND ME THE COLLARS, AND DON'T THEY HAVE THE COLLARS REGISTERED TO MY ACCOUNT. For pete sake, they know when and where my dog poops, yet they want all this information. I sent them what I had, which was incomplete , and just delayed the process even longer. I took pictures of the collar, the boxes they came in, and the size of my pants, and my birth place. Now they know more about me than my wife. Finally go new colars...;....Yeah...... Not so fast. The collars are not programed. I get it, so what did I do, I programed the new collars. Now the collars say " Congratulation, your collars are now online.' Well that's great , but they are shocking my dogs in the house, and on my app, they are showing my dogs out in the middle of the road. Now I know that is not true, because my dog is sitting in my lap shaking like they just killed the neighbors cat. I did not sign up for this, nor do I have an endless amount of time to invest in tech support. Oh yeah, I forgot to tell you. If you get through to their support, or " Dog park", they will tell you that someone will get back to you in 3 or 4 days. Sorry, I can't shock my dogs for 3 or 4 days till someone thinks to call me back. THINK TWICE BEFORE YOU BUY. THIS IS NOT A WAM BAM AND IT WILL WORK TILL THE COWS COME HOME. Hopes this helps, I wish I had never done it, I think the concept is great, Halo, IN MY OPNION, is not the right choice.

Beware: 1) Complex to configure and use. 2) Refunds are extremely lengthy to receive, I've not received mine yet. Complicated to configure. I had to return mine for a replacement/warrantee issue. Then I ended up returning the replacement since I did not have the time to fiddle with getting this configured. The return process was horrible. I received my return label on 5/30/22 and then received the approved email for refund on 6/20/22. Then was told 2 pay cycles to process the refund. It take Visa/MC 7 days to process a refund, it is now 8/24/22, and I have still not received my refund. They are not serious about refunds. My response to Halo's response: Thank you for your response, I am confident you'll figure this out. I recommend updating your policies and training to be something like "7-10 business days once approved", and then click the refund button once you make the decision to refund.

Just as bad as they say. Good luck getting ahold of anyone. It has been 2 weeks with no communication, no ship date and no order confirmation. I waited on hold only to be told this was a high volume time, good-bye. Hang up. Seriously??? This company is SO HARD to get in contact with, that just comes off as scammy. You will not get ANY support or maybe not even your product so STAY FAR AWAY!!!

I have three collars for my dogs. Two are actively used on a daily basis. The GPS registers my dogs outside of the safe zone almost daily. I have had to run outside and take them off of my dogs twice now. I have been personally been shocked trying to save them. The system is extremely expensive I would assume that with the cost there would have been more testing with the accuracy of the system. The product is broken and over priced. Until the system is fixed I will 100% not recommend to anybody. Even after multiple calibrations the collars don't register close to location. Will be pursuing refund.