Halo CollarReviews of halocollar.com

In the past, I have had a lot less trouble having a replacement collar sent to me. The correspondence was lacking and it took over 2weeks to get a response once all the information was approved.

Collar issue resolved very quickly, BOTH times! As soon as my dogs collar stopped working (once due to a bad battery, and once due to a flawed update), Halo customer service was very quick about troubleshooting and replacing the defective unit. I even got to to do an in-person zoom meeting with a tech, to aid in diagnosing the problem. That was totally unexpected and went very well. I have complete faith in the Halo Team and the collar!

Halo zoom team is amazing. Very helpful and very informative.

I submitted a warranty claim 7 days ago via their website and I have had no response. So no response and no working dog collar, that’s zero stars to me. If the collar were to power up and work properly I assume this would be a positive review.

I love that I have been able to protect our dog Lilly at multiple locations (old house, new house and family member’s houses) without having to install underground wiring at all these locations. The GPS is not as accurate as I would like it to be, which has caused Lilly to get warnings when she is not very close to the boundary. But I prefer this than her to be at risk in the road.

The technology of the halo collar is very good. The battery charges in about 2 hours and it lasts about 16 hrs. So, there is no worry during the day time about loosing power. The training is well designed, and I was able to train my dogs very quickly. I particularly appreciated the advise of 'don't bring the dogs outside until they know what to do' . Also, the usage of the bicons is fantastic, and my dogs 'got' the idea very quickly. For Improvement: - Personally I didn't find usage for the statistics. During the first 2 weeks of my dogs trying the collar outside the house, both were getting 'warning, boundary and emergency' feedback sometimes when they were well inside the fence (center of the fence) and I was with them at that time so I was able to be 100% sure the collar was 'malfunctioning' at that point. These malfunctioning is no longer occurring. - I use 2 adjunct fences daily, one around the house and another one back of the house in the woods. The collar doesn't immediately 'recognize' the change of fence when I go out the house fence, in the woods, it takes a few min to recognize that we are intentionally there. - To my point of view, the instructions on how to do the fence are not very clear and I had to learned it by trial and error, and it was a little frustrating. - There are more than 10 to 15 feet of warning zone in the fences, also I learned this by trial and error. I live in the forest with too many trees around and maybe this is the reason. I will be trying the collar in a city this winter and I will know more then. - After I learned how to do the fences and to adjust them, all went smoothly and I started to enjoy the outdoors with my dogs running around.

Just really bad customer service. Your policy that says the warranty go back to the original purchase should be illegal. Our original collars failed, your company sent us new ones and when those failed, we could not return them for a full refund, as we requested because the return policy says it goes back to the original order. How does that make any sense.

This is probably the single most valuable thing we’ve ever purchased for our dog. Im not going to lie, after following the training steps set up in the app for about a week, it was just way more than I had time for on a daily basis for 3 weeks, so I took my dog outside and trained her to the collar the good old fashioned way we and it worked amazingly. We’ve had a couple kinks with the gps thinking our dog was about a mile away from our house when she was right next to us in our back yard, but the customer support team is amazing and easily walked us through how to fix it. My only complaint is that the battery doesn’t last all day if our dog is outside a lot (which is almost every day) so we often have to give it a midday charge. That’s a small price to pay for the amazingness of this collar though. Will definitely be buying a second one for our puppy when he’s ready for it!