Halo CollarReviews of halocollar.com

Response from Halo CollarSep 29, 2023

We are truly sorry to hear about the issues you've been experiencing with your Halo Collar system. The safety of your dog is our utmost priority. To improve GPS accuracy while your dog is outside, please ensure that the collar is set to High GPS mode. You can find the steps to adjust this setting in our "How to Adjust My Collar's GPS Signal Level Settings" article. Additionally, we recommend hand-testing the collar to ensure that the fences are working as they should. You can find detailed instructions on how to do this in our "How to Test the Collar's Accuracy by Hand" article. We understand that you've been in contact with our support team and are committed to resolving this situation promptly. To further discuss your concerns and explore the best course of action, we invite you to speak with a live member of our Customer Support Team in our virtual Halo Dog Park. You can access this support channel at www.halocollar.com/dogpark or through the Halo App under Settings > Live Support. Thank you for bringing these issues to our attention. We are committed to ensuring that your dog is safe and secure, and we look forward to resolving this matter to your satisfaction.

Response from Halo CollarSep 26, 2023

We are very sorry to hear about the difficulties you've been experiencing with your Halo Collar. I understand how concerning it must be for you and your dog, especially when you've followed the setup instructions carefully. Your dog's well-being is our top priority, and I apologize for the inconvenience and stress this has caused both of you. I would like to provide you with some troubleshooting steps that I know will improve this for you! If you're experiencing issues with the collar drifting outside of the boundary, please try the following steps: Go Outdoors: Take the collar outside to allow it to gather satellite data. The Halo Collar performs best while in motion and outdoors. Open Sky: Find the most open view to the sky with a full 360-degree view. Hold the Collar: Hold the collar by its buckle, ensuring the speaker faces upwards. Gentle Bounce: As you walk, gently bounce the collar. Unwanted Feedback Solutions Indoor Feedback: If you're experiencing feedback inside buildings, we recommend using the indoor beacon and setting it to "Ignore Fences" mode. Outdoor Feedback: For feedback issues occurring outdoors within the safe zone, set the outdoor beacon to "Ignore Fences" mode and position it away from the fence boundary. Rebuilding Positive Association To help your dog become more comfortable with the collar, you can introduce it to them with a treat. Let your dog wear the collar around the house with the fences turned off. This will help rebuild a positive association with the collar. If you continue to experience issues, please visit our Dog Park at www.halocollar.com/dogpark. We're committed to improving your experience and would like to resolve this as soon as possible.

Response from Halo CollarSep 20, 2023

We're thrilled to hear that the Halo Collars have been a positive addition to your home and have successfully kept your dogs safe on your expansive property. It's wonderful to know that the collars are effectively doing their job, especially given the proximity to a four-lane highway. Your feedback is so important to us, and we're delighted that you've had such a satisfying experience. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help ensure that your dogs continue to enjoy their freedom safely. You can reach our support team by going to www.halocollar.com/dogpark, or by navigating to Settings > Live Support within the Halo App. Thank you for choosing Halo Collar and for sharing your fantastic experience. We appreciate your support!

Response from Halo CollarSep 20, 2023

We are disheartened to hear of your experience thus far. Your feedback means a lot to us, and we take your concerns seriously. We understand that you've had ongoing issues with the collars and have been in contact with our support team. To improve the collar's GPS accuracy, it may be beneficial to allow the collar more time outdoors to gather ephemeris data. For optimal results, stand at least 20 feet away from your house, hold the collar by the strap with the speaker facing up, and lightly bounce it. This procedure is particularly important after any firmware update, hard reset, or if the collar's battery has been depleted for an extended period. Additionally, consider placing a beacon inside your house and setting it to "ignore fences" within the beacon settings, which could help prevent the issues you've experienced from happening again. We would like to learn more about the specific issues you're facing so we can address them promptly and effectively. Please visit our virtual Halo Dog Park to speak with a live member of our Customer Support Team about your warranty and how to best move forward. Go to www.halocollar.com/dogpark, or join from the Halo App under Settings > Live Support. We are committed to resolving this situation to your satisfaction and ensuring that your dogs can feel safe and secure in their home once again. Thank you for bringing this to our attention, and we look forward to speaking with you soon to rectify these issues.

Response from Halo CollarSep 7, 2023

Thank you so much for sharing your experience and we're excited to see your puppies are leash-free and safe with the Halo Collar!

Response from Halo CollarSep 7, 2023

We're disheartened to hear about your experience thus far and would like to research this further with you. A member of our Management Team would like to speak with you and I've included their call scheduling link here - https://calendly.com/rfultonhalo/phone?month=2023-09

Response from Halo CollarSep 1, 2023

We're so glad to see you're loving the Halo Collar!

Response from Halo CollarAug 30, 2023

Hi Mark, We are disheartened to hear about your experience with our collar and customer service thus far. We can assure you we take great pride in our product and our customer service team and your collar should be warranty replaced without issue. One of our management team will be reaching out to ensure you are taken care of properly. Please let us know if you need anything once you receive your replacement.