Halo CollarReviews of halocollar.com

Response from Halo CollarNov 22, 2023

I'm sorry to hear about your experience. We truly apologize if our service didn't meet your expectations. We're also concerned about your experience with our customer support team. We're here to help and would like to make things right. You can reach out to us anytime by: Email us at [email protected], Call us at +1 (214) 238-9788, Visiting us at https://dogpark.halocollar.com/services/support to speak with an agent in a 1 on 1 video session. Regarding the cost of the collar and the subscription, the ongoing subscription is necessary as it activates the SIM inside the collar, enabling its LTE capabilities. We offer different subscription tiers - Bronze, Silver, and Gold - to provide options that can fit various needs and budgets. We're committed to improving your experience and providing the assistance you need and we do appreciate your feedback. Please reach out to us with any further questions or concerns using the contact information listed above and we will be more than happy to assist!

Response from Halo CollarNov 20, 2023

Thank you so much for sharing your experience with the Halo collar. It's fantastic to hear how it has positively impacted your life and that of your cairn terrier, especially in providing her the freedom to explore your property safely. It's always heartwarming to hear about pets living their best lives! If you ever need any assistance or have questions about the Halo collar, please don't hesitate to reach out for help. Your story is a wonderful example of how our technology can enhance the well-being of our furry family members. Thanks again for sharing your success story!

Response from Halo CollarNov 13, 2023

I'm sorry to hear about the troubles you've experienced with your Halo collar. We understand how important it is for the product to work effectively, especially when it comes to the safety and well-being of your pet. I'd like to inform you that we've recently made some improvements to our collars. The latest model now features increased contact tip size, moving from 2.5MM to 3.5MM, which has received positive feedback, particularly for dogs with thicker fur like huskies. I encourage you to reach out to our support team and explore our upgrade options to obtain this latest model of the Halo collar. This upgrade might better suit your needs and address the issues you've encountered. Regarding the indoor GPS feedback, we suggest adjusting the GPS signal levels in the app. Setting the GPS to a low level can help prevent false triggers inside the house. Additionally, you might find it helpful to use an indoor beacon set to "Ignore Fences" mode. This can be placed inside your home to stop any unnecessary feedback to the collar. We apologize for the inconvenience and frustration you've experienced, and we hope these solutions will provide a more reliable and satisfactory experience for you and your husky.

Response from Halo CollarNov 6, 2023

Thank you for taking the time to share your feedback with us. We're delighted to hear that Shadow, your dog, is enjoying more freedom with the collar. Your commitment to ensuring her safety near a busy road is commendable. We appreciate your trust in our product and are here to support you every step of the way as you and Shadow continue to get accustomed to the collar. If you ever have any questions or need assistance, please don't hesitate to reach out to us. Shadow's safety and your satisfaction are our top priorities. Thank you again for choosing our collar, and we wish you and Shadow many enjoyable moments together with the added freedom and security the collar provides.

Response from Halo CollarNov 6, 2023

Thank you for sharing your wonderful review with us! We're absolutely delighted to hear about your positive experience with our support team and collar. Our team takes great pride in providing fast responses, excellent follow-up, and courteous, knowledgeable service to our customers. We're thrilled to know that you found our ideas helpful in addressing your concerns. Your feedback means a lot to us, and we're truly grateful for your kind words. It's been our pleasure serving you, and we're here whenever you need assistance. Thank you for choosing Halo, and we look forward to assisting you in the future!

Response from Halo CollarNov 3, 2023

Thank you for sharing your feedback and concerns regarding our product. We sincerely apologize for the issues you've encountered, and we'd like to address them to ensure a better experience for you and your dog. We understand your frustration with the beacon training not working as expected. The recognition and timing issues you described are not the experience we aim to provide. Please know that we are continuously working to improve our product. We recommend trying out the manual feedback feature for indoor training for more control over when the feedback is applied. We are genuinely sorry to hear about the difficulties you've faced with the fence functionality. It's not the level of reliability we strive for. We are actively working on map updates, which will be provided periodically through Mapbox. These updates should improve the accuracy of the boundary enforcement. We understand that your dog's safety is paramount, and we're committed to resolving this issue for you. Regarding the unwanted feedback, we recommend setting a beacon to "ignore fences mode" and placing it inside. This should prevent any unwanted feedback and ensure a smoother training experience. High volumes due to the excitement surrounding Halo 3 have led to delays in response times, and this is not the level of service we aim to provide. We have taken note of your contact attempts and will prioritize addressing your concerns promptly. Please accept our apologies for any prior frustrations. Your feedback is invaluable to us, and we are dedicated to making the necessary improvements to enhance your experience with our product. We appreciate your patience and are committed to ensuring that your issues are resolved to your satisfaction. If you have any further questions or need immediate assistance, please feel free to reach out to us. We are here to support you and your dog.

Response from Halo CollarOct 30, 2023

Thank you so much for taking the time to leave a review! We're so happy to hear that the video instructions were helpful in training your puppy, and it's wonderful to know that your furry friend now has the freedom to play safely with your kids. The Halo collar is designed to provide peace of mind, and we're delighted that it has made a positive impact on your family. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to support you and your puppy!

Response from Halo CollarOct 30, 2023

We're absolutely delighted to hear about your positive experience with the Halo Collar! It's fantastic that your pups are loving it and are enjoying the freedom it provides. We understand that the first few days can be a bit hectic as they adjust, but it's heartwarming to know that they now look forward to everything! Safety is a top priority for us, and we're thrilled that the collar has been there to save the day on more than one occasion. Your endorsement as a former technology executive means a lot to us, and we're proud to offer both advanced technology and exceptional service. We believe in fostering lifelong learning for pets, and it's great to hear that you appreciate the training aspect as well. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you and your furry companions!