Halo CollarReviews of halocollar.com

Response from Halo CollarFeb 5, 2024

Thank you for sharing your experience with the Halo Collar! We're so pleased to hear that it's made a positive difference for your border collie, giving him the freedom to enjoy the outdoors safely without chasing cars. It's wonderful to know that the training was effective and that he's been living his best life for the past year. Your feedback is invaluable to us, and we're here to support you and your furry family member. Thank you for choosing Halo!

Response from Halo CollarFeb 2, 2024

Thank you for sharing your experience. It sounds like Halo Collar has truly made a positive impact on both you and your pets' lives. Acknowledging the dedication of individuals like William who go above and beyond is a wonderful gesture. I'm sure the team will appreciate knowing how much their efforts mean to you. Thanks for taking the time to leave such a thoughtful review!

Response from Halo CollarFeb 2, 2024

Thanks for taking the time to share your review! It's fantastic to hear about your positive experience with the quick and friendly service, and that your issue was resolved efficiently. We're glad the video call support was immediately available and helpful. Your feedback is greatly appreciated!

Response from Halo CollarFeb 2, 2024

Thank you for taking the time to share your positive experience with Aaron from our customer care team. We're thrilled to hear that he was able to resolve your problem quickly and with the professionalism and courtesy we strive for. Aaron, like all our team members, is dedicated to providing exceptional service. Your feedback is greatly appreciated, and we're happy to have been able to assist you. Thanks again for your review!

Response from Halo CollarFeb 2, 2024

Thank you for reaching out and sharing your experience, Justin. We're truly sorry to hear about the incident with your dog and the challenges you're facing with the GPS accuracy. It's important to us that our customers and their pets have a positive and safe experience with our collars. We'd like to invite you to join us in our dog park support for personalized assistance. Our team can guide you through reinitializing the GPS outdoors to enhance its accuracy and adjust the GPS signal level thresholds to make sure the feedback is applied correctly and safely for your dog's environment. Our aim is to ensure that the collar functions effectively for your specific needs and to address any issues you're experiencing. Please don't hesitate to reach out to us for support. We're here to help make this right and ensure that you and your dog have a better experience with our product. https://dogpark.halocollar.com/services/support

Response from Halo CollarFeb 2, 2024

Thank you so much for sharing your journey with the Halo collar, from the first version you purchased in March 2021 to your recent upgrade to the Halo 3. We're grateful for your patience and trust in us through the various hardware updates and improvements we've made over the years. It's heartening to hear that the enhancements in charging and waterproofing with the Halo 3 collar have addressed previous concerns and that you feel supported by our commitment to working with you should any issues arise. Your willingness to recommend the Halo collar to friends and family is greatly appreciated. Thank you for your continued support and for being a valued member of the Halo family. Your feedback is incredibly important to us, and we're committed to continually improving our products and services to meet the needs of our customers and their beloved pets.

Response from Halo CollarFeb 2, 2024

Thank you for sharing your positive feedback about the Halo support team! It's fantastic to hear that they have consistently been able to answer your questions and resolve your issues promptly with just one call. Your satisfaction and experience with our customer service are of utmost importance to us. Thank you once again for taking the time to recognize the efforts of our support team.

Response from Halo CollarFeb 1, 2024

Thank you for your review! We're really pleased to hear that our customer service team could answer all your questions and address your concerns effectively. Providing great service and support is important to us, and we're glad we could meet your needs. If you have any more questions or need assistance in the future, don't hesitate to reach out. We're here to help!