Halo CollarReviews of halocollar.com

Jacquelin was very knowledgeable and personable. She resolved all of my tech issues.

Of the three times i've contacted Halo Collar support, each time they have totally knocked it out of the park. They answered every question i had, they were patient and kind. The video option is so very welcome in a day where there's less and less face to face contact.. Thank you for the amazing support of this product.

Have used Halo Collar for about 4 months and the collar and beacons has overall worked well. The GPS tracker is sometimes off and warn the dog when it shouldn't. Here is the big issue, I bought collar and accessories for nearly $1,000 and signed up for the monthly charges that you must pay to use the product. 4 months into my subscription, they increased the monthly rate by 67%! I wouldn't accept a 67% price increase, but I have no choice. If I don't pay for a subscription - the product will not work and I just wasted $1,000. The fact that the product can't be used without their subscription, and they can set whatever price they can come up with as soon as you signed up is crazy! I trusted them and invested in their product. BIG MISTAKE....

Customer service was great! Fast, easy, and accurate. Thank you!

RC was very helpful. Super nice and gave me trust in the collar again. He's a darn good guy. The collar is working now, let's hope it continues to work. The unreliability of collar has me concerned. This is my second collar in 2 months as the first one quit charging.

Lindsey was ever so helpful and was able to do diagnostics on the collar while I was on the phone with her. She could see the collar was not working properly and initiated a return while we were still talking. Also I told Lindsey and do want to say I have been very pleased with the way the collar has worked with my standard poodle. I chose the collar instead of a fence due to budget but also chose this collar over others because I didnt feel it would harm him. He learned quickly (and not just because he is brilliant) but he has not ventured outside of the boundary but a few times.

We are moving along well with beginning training and our Bernese Mountain dog, 2 years old, is responding well. The emergency level has a little inconsistency due to the thick blaze they have3, but we keep trying. We live on a mountain with lots of trees, but so far connection is "ok". The biggest thing is their motivation to have you spend money. You want better learning, join gold team, etc. Then we lost our indoor TRAINING beacon, and they use to sell them to replace. Around $20. But now they introduce the Zone Beacon for $40 and won't even sell, much less provide a replacement so our training can continue. They still provide the TRAINING beacon, so they still manf, but only get when buy the full new-collar packaging. Again, a little white space on the efforts of their customer centricity, especially since we pay for a monthly service and didn't buy the products that you buy and install and done. Jim

I recently had an experience with Lindsey D. from Halo® by Protect Animals with Satellites LLC that was nothing short of exceptional. As a pet owner, encountering issues with a product as crucial as the Halo collar can be quite stressful, given its role in keeping my furry friend safe. Lindsey was a beacon of support during this time. From the moment I reached out, her approach to troubleshooting was professional, empathetic, and incredibly efficient. She demonstrated a profound understanding of the product, which reassured me that I was in capable hands. What stood out to me was her patience; she walked me through the diagnostic steps in a manner that was easy to follow, ensuring I understood the process and felt involved in solving the issue. Her dedication went above and beyond, following up to offer a warranty replacement. This level of customer care and attention to detail is rare and truly appreciated. Thanks to Lindsey, my issue is being resolved, and I also felt valued as a customer. Her expertise and warm demeanor greatly contributed to reinforcing my trust in Halo. It's clear that Halo has a gem of an employee in Lindsey. Her assistance not only solved my technical problems but also provided peace of mind, knowing that my pet's safety will be in good hands. I would highly recommend their services to any pet owner looking for reliable, high-quality pet safety solutions. Lindsey's exceptional service has definitely made me a loyal customer.