halipax.comHere at Halipax, we aim to create a healthy lifestyle that assists every individual to de-stress, relax, unwind and streamline a pain-free life and at the same time feel and look amazing.The core values that we’ve built and operate are by letting us empower our staff to deliver the best at-home recovery and care device solutions and enable them to improve the quality of life for every individual.
halipax.com (halipax.com) has 275 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Salons & Clinics · San Francisco, California
Excellent
Salons & Clinics · Long Beach, California
Excellent
Salons & Clinics · San Francisco, California
Excellent
Salons & Clinics · Desert Hot Springs, California
Excellent
275 approved reviews, newest moderated first
Vera
The device does its job my neck and shoulder pain is much better! Just wish the operation instructions were easier to follow it’s too confusing to many modes and each mode is divided into 3 other modes I have to remember what A,B,AB are for!
Emma B.
Don’t buy from Halipax! 1.Overpriced products.The same product on Amazon "SRSECE Portable Office Restaurant School Home Atomizer Nano Steam Gun (540ml)" cost $29.99 2.Misleading and dishonest information from customer service. Before buying “ Halifogger Elite nano gun spray” ,I contacted customer service asking specific question : if blue light beam on nano spray gun can be turned off? it was very important feature of the spray gun for me. I was reassured by customer service representative, that the blue light beam can be disabled .I inquire about return policy to make sure I can return device in case blue light beam cannot be turned off. I was told that I can return the product within 14 days without problem if item is in original package ,and in the same condition as it was received . I placed the order.Receiving the item I find out that blue light beam cannot be disabled.Contacted customer service again, they promised me to email manual of the product. The manual never came.Because the blue light beam on the device can not be disabled I decided to returned the product. I returned the product in the original package ,in the same condition I received it. Halipax didn’t refund me original price I paid $134.95 They deducted $33.75 restocking fee. Dishonest business.
Response from halipax.comNov 25, 2023
We sincerely regret the inconvenience you've encountered and appreciate your diligence in bringing this matter to our attention. Your feedback is invaluable, and we are committed to resolving your concerns. Firstly, we'd like to clarify that Halipax is the sole manufacturer of the product you purchased, and we currently do not have any authorized resellers on Amazon. Similar-looking products on other platforms may be counterfeit or aftermarket copies. Halipax does not endorse or sell such items. Regarding your concerns about misleading information from our customer service, we have thoroughly reviewed your conversation with our agent. Our product page provides detailed information for customers, and upon examination, we found that our customer service provided accurate details during your inquiry. We authorized your return approximately one month ago, and received your return just a week ago- but unfortunately, the product was received in an unacceptable condition. Legally, we could have refused the refund due to the extensive damage caused to the product. Nevertheless, as a goodwill gesture, we proceeded with the refund. The restocking fee, which is standard for returns not meeting our policy criteria, could be waived under normal circumstances. However, given the condition in which the product was returned, it was not in compliance with our return policy. We understand your dissatisfaction and would like to work toward a resolution. Please contact our customer service team with your order details, and we'll do our best to find a satisfactory solution. Thank you for your understanding, and we look forward to addressing this matter promptly.
Andrew C.
icannot put it on my left hand using only my right hand
mark
Not good not working werkt niet
Response from halipax.comJan 5, 2024
We appreciate your feedback and are sorry to hear that you're not satisfied with the product. Your experience is important to us, and we would like to understand more about the issues you encountered. Could you please provide additional details regarding the specific aspects of the product that you found unsatisfactory or any problems you experienced? This information will help us address your concerns and work towards improving our products. If you have any specific issues or if there's anything we can do to assist you, please feel free to share more details or contact our customer support. We value your input and are committed to ensuring customer satisfaction. Thank you for bringing this to our attention.
Facebook-Redacted Last N.
I tried multiple time to contact you. You shipped my product to the wrong address I will never get it. Extremely frustrated.
Response from halipax.comNov 7, 2023
We appreciate your review. Shipping errors rarely occur on our end unless incorrect addresses are provided by customers. To address and resolve this issue, kindly contact us at [email protected] and provide your order number for us to investigate further.
Hans-Peter
Bis jetzt super,warte noch wie lange die Lieferung dauert.👍
Esteban Arevalo S.
All is ok. Quick, clean and safe.
Gino M.
It's not strong enough