Since 1915, Guardsman has been a leader in furniture care. We offer a complete line of furniture products designed to clean, protect and enhance the natural beauty of wood finishes, in-home fabrics, and leather and fabric upholstery, as well as product...
Guardsman (guardsman.com) has 418 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Furniture Stores · GRAND RAPIDS, Michigan
Excellent
Furniture Stores · Kentwood, Michigan
Excellent
Furniture Stores · Clinton Twp, Michigan
Great
Furniture Stores · Ishpeming, Michigan
New
418 approved reviews, newest moderated first
M G.
Guardsman is NOT dependable. I had a claim open with a technician, MR THO…today to arrive between 9 am / 1 pm- I have been at my home all day waiting- NO PHONE CALL, Was told the tech took a photo of my house, which he probably did that to cover the company- No knock on my door, no doorbell ring! DO NOT PURCHASE THIS COVERAGE
Vincent C.
Filed a claim and did not hear back for a few days Called a few times till I got a person. The person was nice but told me they are handled in order received and gave me no time frame Not a week a day or a year. I guess I will call again and then post my next review I am still hopeful and if it works out I will update my review.
Sheila S.
Worthless furniture protection company!! We had a switch on our Aviator reclining sofa. My husband figured this out on his own. We contacted Haverty Furniture, where we bought this piece of crap, and were told we needed to contact Guardsman. We got online, put in a work order, and did not hear back from them, no email or phone call. We decided to call them after 2 weeks of waiting, and I am sure we were calling the Philippines because she was extremely difficult to understand. This phone call did initiate a message that a repairman would be coming to diagnose the problem. He agreed with my husband's diagnosis and said he would order a part and have it shipped to us. A week later, I received an email that the repairman could not make the high-quality repair and that our claim had been sent to customer service, and we should hear something back in 30-45 days. Meanwhile, we a stuck with a reclining sofa that does recline. We again called Guardsman and got the complete run-around. We got fed up, called Haverty's customer service, and paid for the part ourselves.
Dianna
No Stars!!!!! Guardsman made it impossible to make a claim. The website to submit an online claim would not upload pictures. I called and they said the pictures needed to be PDF. They were PDF. Our IT person at work could not even get them to upload. I called again and asked if there was another way that I could submit the claim with pictures because the representative on the phone could not give me any help and kept saying that he did not know. My IT person got on the phone with Guardsman and could get any technical advice and could not offer any assistance on how to solve this issue.After asking Guardsman several times if I could file the claim by fax or another way, he reluctantly said he would send me a paper form to submit. Of course he did not send it for a long time which caused me to be out of the 30-day time for submitting documentation. I called Guardsman again and got a second representative who told me to just send the form by mail "with no documentation." That if they needed documentation, they would ask for it. Of course I sent full documentation and pictures. They do not give out their fax number and I had to mail it to a PO address. I knew I missed the deadline because conveniently they did not get it to me and the only option was mail. I sent it priority mail anyway. I even asked the representative if Guardsman was a legitimate company and she couldn't answer. Furniture companies or whoever else uses Guardsman should not offer it as they are in the business of not paying legitimate claims. I had to give it one star because I could not move forward with this review unless I chose something. They they deserve NO stars. Guardsman notified me that they would not pay my claim because it did not get to them before the 30-day deadline. I did call the company I bought the furniture from and advised them that they should not be promoting or offering this insurance.
Steve
Absolutely worthless refuses to pay for damage. A total waste of money. Reported damage and was told it was not covered even though pet damage is covered.
Rod R.
Guardsman has not even responded, negatively or positively to a warranty request submitted 3 months ago. Request submitted in June 24, it is now August 24. What more can I say!
Zeke
This company is HORRIBLE! Do not waste your money! They are difficult to contact. I've stayed on hold for more than 45 minutes each time I've had to call. They do not fix or replace anything and moreover they do not get back with you. I am so sorry I purchased a policy and will never do this again. I'm urging all my friends and family to not purchase policies with Guardsman.
Paul E.
I am extremely disappointed with Guardsman. They are nothing more than scammers who take your money and provide no real help when it matters. Their insurance is a complete joke. When I needed to make a claim, they refused to cover it, hiding behind technicalities despite the clear evidence I provided. Their customer service is unresponsive and dismissive, showing absolutely no concern for their customers. Buying their services is an absolute waste of money. I strongly advise anyone to steer clear of Guardsman don’t make the same mistake I did.