AC
I am writing to formally dispute the…
*Update* Happy to report, Guardsman has reached out we are working on a resolution. I’ll update once it’s completed. — Original Post I am writing to formally dispute the denial of my recent claim for the premium coverage purchased for our couch and loveseat. The online claim process was complicated and not user-friendly, and my subsequent claim was denied under the claim of "natural wear and tear" for a defective single seat and a center console light. Given that the rest of the furniture is in good condition, classifying these specific defects as normal wear and tear is unacceptable. Furthermore, the escalation process to dispute this decision only allowed for leaving a voicemail, which is entirely inadequate. As a disabled veteran, I purchased this furniture and the extended warranty using my disability benefits because the items provided necessary physical relief. Receiving a denial under these circumstances is highly disappointing and shows how untrustworthy this is.