GuardsmanReviews of guardsman.com

Where to start? Purchased 5-year warranties for four appliances when we got our kitchen redone last year--I had no idea these warranties were scams and will definitely let the appliance store (which was awesome) know not to use Guardsman any more. I filed a claim for a broken microwave three months ago. They sent us a technician who said, "oh, you need a part" and left, and we never heard from him again. The tech's number was disconnected; Guardsman gave me a new number for a business with the same name in a *completely different state*--then they gave me another number that goes straight to VM. I explained this, and Guardsman said they had to confirm that the OOS number was in fact OOS and wouldn't service me (I'm in Maryland, business is in Kentucky :) ), and they couldn't give me a referral to another tech, even though the first seems to out of business. Twice, I was told the case had been escalated, and they would call me back. Never happened. Honestly, a broken microwave is not a huge deal. But I did pay for the warranties, and I don't like feeling cheated, which is exactly what is happening. Very soon, I'll file a complaing with the BBB against Guardsman/Amynta unless I can recover what I spent for the warranties, and I'll just pay out of pocket for repairs. This runaround isn't worth it.

This is the worst company ever, I will warn Furniture Direct to not market their warranty again as they do not keep to what the tell customers. I sent in my request and they said is not what happened to the couch, then tell me what happened to the couch since you're in my house. requested for refund and they said they will not refund me my money back. This is daylight theft, if you know that you can keep your words, please stop using the furniture company to still from customers.

I purchased a five year warranty. Called in May to place a service order. Told I have to do it online send in pictures with the online request they come out only fix half the issue put in another request they say they do not fix it but the scheduling department says they do it’s a sectional all 1 piece. They send out the parts I pick them up on the 19th they say the can’t fix it because it’s past 30 days. I reported another issue on the same day and they still have not addressed it. Keep getting the run around. I gave them a number to call me on they call my husband phone and leave a message saying we can’t fix it because it’s past the 30 days but they couldn’t call and leave a message to say we are trying to reach you to come out and fix your furniture. I also called the furniture store Cleo’s who said it couldn’t have been 30 days because I haven’t had the parts for 30 days because I had to go there to pick them up. Why not send the parts to the person coming to fix the couch. It’s all an excuse not to fix my couch and they are so focused on the lights but not the entire mechanism that’s not attached to the couch. Do you fix that

Would never purchase this insurance. They find any reason not to cover it. My nephew drew on my couch and they denied it. 14k with no real protection bs.

I purchased a lot of furniture when we purchased our new house. The furniture company highly recommended Guardsman. We were told they will come out and fix any issue we had with the furniture. If a child hit it with a hammer. If we dropped the chair. Anything. So.... We had issues with a few dining chairs. One of them had a deep scratch from our grandson.... After many weeks, a technician came out and said he couldn't match the paint. He said Guardsman would likely go to the manufacturer for touch up paint and he would be back. Nope... I got a notice from Guardsman that this is just normal issue. No Coverage. BTW, I had a similar issue with them a couple of years ago. I caused enough of a stink that the manufacturer replaced the table that Guardsman would not repair.

I had purchased a sofa from Havertys and purchased a Guardsman warranty thru them. My sofa squeaked when sitting a few months back. We called them and they sent out a technician who sprayed WD40 and left. A couple days later it squeaked again, so I contacted them again, and 2 months later they just sent me a NOREPLY email saying that our plan does not cover Spring issues!! OH really? Why did it cover the first time! Sorry excuse for company!

Worst company, i have furniture insurance with them, there technition mentioned that your sofa will b pickedup for repair. And in one week i receive email that claim is denied. Plz dont waste money on this company.my furniture is purchased from perfect home. They will sell you insurance and will not tell you that guardsman has third party who deals with claims. ToTAL FRAUD COMPANY

I had to put a star so I give -1001 !!!! stars bought 3 guardsman plans put in claim on the day furniture arrived because recliner was dropped by delivery people and it was lopsided kept getting the run around after numerous calls then was told claim was denied because i didn’t send copy of receipt which i did because i took screenshots of every step when i submitted the claim but was told if i resubmitted the claim it will be denied again because they can’t reopen a denied claim asked to speak to a supervisor or manager was told non on duty i can leave a message for a call back kept calling and she kept transferring me to leave a message after 4 tries and 2 months got no callback!!! called the military exchange to let them know they should not offer guardsman to us military personnel!!!