Since 1915, Guardsman has been a leader in furniture care. We offer a complete line of furniture products designed to clean, protect and enhance the natural beauty of wood finishes, in-home fabrics, and leather and fabric upholstery, as well as product...
Guardsman (guardsman.com) has 418 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Furniture Stores · GRAND RAPIDS, Michigan
Excellent
Furniture Stores · Kentwood, Michigan
Excellent
Furniture Stores · Clinton Twp, Michigan
Great
Furniture Stores · Ishpeming, Michigan
New
418 approved reviews, newest moderated first
Jamie S.
Absolute toilet, waste of money and not fit for purpose. Had an engineer out that wrongly diagnosed my recliner sofa so had to start another claim, still awaiting a part after four months. I've continuously chased and got told this morning I'll be waiting another six weeks as there's been a delay on the delivery/parts. Absolute waste of money and I'm on way to furniture village now to speak to the branch manager
Robbie
A scam, I took insurance out with them and it’s impossible to make a claim. I have sent emails which have not been answered. When you ring the phone number it leaves you on hold then disconnects each time. Have no contact with anybody over the two weeks I have tried to process a claim. Stay well away
Carolann
They deny claims that should be covered! They make everything extremely difficult and I can't reach anyone or find my original policy. When I called customer service they wouldn't even tell me what was covered by my specific plan. I specifically bought it because I have 4 pets and now they won't cover the damage that should be covered. Big waste of money! Very unhappy with customer service.
Nino F.
Absolute worst policy you can buy for any furniture. We got this on an expensive suite for our home and was mis-sold this by DFS. We attempted a claim when our recliner mechanism broke and snapped. We where told that the cover doesn’t cover any kind if manufacturer faults and now the sofa is out of warranty with DFS. Complete waste of money and time. Lesson learnt.
Teri B.
In Anticipation ! I have only had my chair 2-3 weeks and have not had occasion to need a repair or to experience your services but reading your reviews I guess I am in good hands if I require your help, Teri Barnett
Amanda
Business scam. I submitted photos and a description of my broken dresser for an estimate to be repaired. They sent back a financial estimate and scheduled a time for a technician to come out to preform repairs. They have a disclaimer/agreement that if the technician needs to come back a second time to finish repairs there will be a $65 charge for returning to the site, but if the repairs were completed the first visit it would be waived. The technician reviewed photos I sent to him, came out with NO equipment, took a photo of my dresser and told me it could not be repaired. They charged me $70 for nothing. This was a scam to get money as the estimate and description stated they would do work during the visit. He did not attempt to fix anything and was there less than 2 minutes. Another company fixed my dresser with no issues in about an hour for half the cost of the estimate. Judging by other reviews this is a common tactic to get people's money and view their homes to do zero work. Needs to be shut down.
Kirsty M.
Why cant we give minus stars! The lack of service and integrity is unbelievable. I started a claim in March and still trying to get it finalized in July! I've spent hours on "hold" waiting for a rep to pick up with their 800-252 number. Answers to email correspondence takes weeks. I understand being short staff but damn, this must be a one man team!
Thomas F.
Scam. Started a claim in February, and it’s still hasn’t processed by July. They run you round and round, waste your time, and don’t follow up on anything without having to call in.