GuardsmanReviews of guardsman.com

They try anything to get out of paying for a claim. They looked at a picture and said it was manufactured defective. The manufacturer said it was not.

Was sold this insurance with pet damage being part of it. My claim took weeks and was denied. I would not waste my money ever again.

I have still not received an update on this claim. Guardsman have told me to contact the technical directly. I have and he said he sent the photos weeks ago but would resent them (that was Monday 12 October). I phoned today around 11.50 and the woman on the phone was rude and said they couldn’t do anything as they don’t have the photos. The technician says he has sent the photos twice. What am I now supposed to do? It’s not appropriate that I was told to contact the third party myself as my policy is with guardsman. Although I did and am no further on. I have requested that someone else from a different repair company is sent out and that has not happened either. Can you let me know how to move this forward

The WORST service anyone should have to experience. My Mom have an extended warranty through them and they are NOT honoring the agreement. If you EVER buy ANYTHING and the company you are purchasing from offer an extended warranty through Guardsman RUN. This company should be closed down.

I bought insurance in good faith if something goes wrong they will fix it .Twice I contacted them about my recliner buttons on my 3 seater sofa and twice they closed my case without explanation. It should be covered even Dfs said I'm covered under insurance .Would never waste my money again .Can't believe how many complains there are how are they allowed still to trade when obviously the customer satisfaction is very low. Hope people see it and won't buy when purchasing new furniture.

Absolutely a complete waste of! It is a rip off. System setup to deny claims and when you cancel plan more delays by making you write snail mail. Do not buy ever!

My experience with Guardsman has been extremely frustrating. I’ve been calling for three days trying to get help with my claim. First, I was told their system was having problems. Then I was instructed to complete my claim online, but the link they provided doesn’t work. When I called to speak with a supervisor, I was told no one was available and that someone would call me back. Meanwhile, I still have no resolution or working way to complete my claim. Customers should not have to make repeated calls just to submit a claim. I expect a supervisor to follow up and help resolve this. Horrible experience so far.

I've waited for 4 months for my sofa to still not be fixed. The call centre colleagues I've dealt with over this time have occasionally been rude, abrupt and unsympathetic. The technician that was scheduled to come out today (finally, after months of waiting) gave me a time but arrived late, at which point I had to leave the house and despite missing by around 15-20 minutes, he was already out of the area, leading to just a huge catalogue of disappointment. Would I buy a Guardsman warranty again - with 100% certainty, absolutely no. They are a horrendous company to deal with. It'd be less stress chucking the sofa out and starting again.