GuardsmanReviews of guardsman.com

Not worth the paper it’s written on don’t waste your money

a manufacturing fault there technician said and refused to repair the sofa, come on dfs you sell these plans to yours customers sort them out

I purchased an LG washer and dryer approximately nine years ago and I’ve been paying for the warranty for that through guardsman all these years this year I had a hardship and I wasn’t able to actually renew it in June 20 24 so I called them and explained that I’m having a hard hardship and if I called back in a couple of months, would I be able to do it if I got the money and the customer service representative told me yes. Push forward to October when I contacted them to say hey I’m able now renew my warranty on my LG washer and dryer while the woman told me that that can no longer be done. It had to have been done within two weeks of the due date.. I clearly explained to her that that’s not what the customer service representative told me when I called them and told them I was having a hardship and I told him I would be calling. Try to call back in a couple of months when I had money to do this so be very careful with what the Customer Service representatives are telling you because for me it was wrong and they should’ve re-updated my warranty and they did not beware of buying guardsmen insurance

i got the coverage on a couch because i have a pet, they just denied my claim and i quote "due to extent and accumulation of the animal damage".

If there was something less than zero I would use it. My chair has always had a cover on it, has a loose "decorative" thread. Apparently that isn't covered. Had my dog peed on it or someone bled on it, burned it with a cigarette or tore it with an object, it would be covered. They would repair IT but not replace the "decorative stitching. The chair was sat in 5 times. I am so angry at the misrepresentation of the 5 year warranty and the lack of customer service when trying to file a claim. I will tell everyone I can that this is a complete rip off.

Absolute rubbish, scammers. DFS are to blame as they me sofas with warrenty from guardsman never heard of them! After an ink mark gor I contact and guess what it’s not covered as I should have told them earlier?? It happened a day ago? How soon could I report it. Absolute losers and a waste of my time and money.

I had a very bad personal experience claiming my damages with guardsman. They DO NOT give clear instructions while raising the claims. We bought a 10 person sectional from havertys and purchased guardsman protection as well. I created the claim in Oct and i was provided a link via the email to submit the pictures. i tried to ensure i follow all the instructions regarding the size of pictures etc. However I was not able to submit, after trying for a week I called them and they said maybe servers were down, please try again. So i did but in vain, I got the same fatal error with no more information. I tried to call the customer service and got the same response. This went on for 3 weeks and and calling them like 4 times. Finally, 4th week, I tried to explain the whole situation and I was tossed from one department to other for about 80 mins to get to someone who said the old claim was not closed and so i was unable to uploaded pictures. They helped in closing the old claim out and re-create a new one. I went on to submit the pictures finally and waited patiently for 2 weeks to hear back from them. They rejected the claim saying the date was passed and they would not accept any damages. This experience is definately a good one as we pay money to ensure our furniture is safe and the premium charged is relatively high. I would NOT recommend anyone to suffer like this paying extra money to them. Please DO NOT BUY ANY PLANS with this company.

I purchased thier warranty for all 3 pieces of my furniture at #DFS. I was told that it covers any accident and damages etc. My furniture is white so of course it will discolour over time but not to an extent where I felt I needed to claim. Now my child has has an accident on them and they have said that there are other gradual stains present so my claim is void. I'm calling for a recent stain, not an old stain! I feel that I need to claim or sue DFS for selling me this rubbish by misleading me!