GrowJoyReviews of growjoy.com

I am really unhappy with Growjoy. I prepurchased red double wave Petunia plants in December of 2020 for delivery in June of 2021. I paid $159.00. In June I got what I think are small carnations which of course I did not order. I will never use this company again. They send out the wrong product then you cannot get in touch with them to complain. If I could give a 0, I would. DO NOT ORDER FROM THEM.

Add me to the list of dissatisfied customers who in the past was very satisfied with Growjoy. I too received a large order and 2 tomato and 2 cucumber plants were in bad shape. I immediately took photos and sent them to Growjoy. I tried to nurse them back to no avail. I again sent numerous emails and left phone messages. I received the email saying the problems Growjoy was having and sympathized with them. Daily I get text messages with their sales but never did they respond. I hate writing this review because in the past loved the plants and recommended company to several.

I was very disappointed to get $293.00 worth of dead plants. I reached out via email and it bounced back to me. I believe I did send the email to the correct address to start a "ticket", but I could be mistaken. The customer service line and email are disconnected. I put in a case to Paypal for a refund and their response was this: GrowJoy, Inc July 27, 2021 at 10:29:26 AM CDT Michael, I am truly sorry to hear that you plants arrived in horrible shape. This is not how we want any of our plants to arrive. When the plants were delivered there would have been instructions included, inside those instructions it tells you to go to our contact us page for any issues. Also, if an email was sent to us, we have an auto response set up, advising you to go to our contact us page to submit a ticket for any issues. We no longer have access to our emails, or phones. We have moved to a new ticketing system to help our customers. The youtube video is still there, you have to use the link provided via email. It is not set to be viewed by the public, it was a private link sent to all of our customers. We do guarantee all of our plants to arrive in good shape, and if it turns out that the plants will not thrive for you, we will give you store credit towards another purchase. I have reached back out to them through Paypal because a refund is the only appropriate measure here. The plants could not thrive and I do not want points or a store credit. I am an avid gardener and have never experienced anything like this. I will continue through Paypal until I get my money returned. They can have their dead sticks in a pot that they sent me. The disconnected communication systems wreak of a fraudulent situation.

My story resembles every other story posted on this site. I ordered several plants in May (order # 489606) with the expected shipping in last week of May. Which seemed somewhat late, but, possibly, acceptable. My order was shipped on June 16. By that time it was too late to buy plants from other sources and it was too late to plant them anyway. I have no complaints regarding the quality of the plants, however, the squash pant never took off. Was it because of the late planting? I don't know. However, it was extremely disturbing to listen to the statement by the company owner on Youtube, where he described their own troubles. I can understand and I can forgive, but I cannot understand why it was not communicated to us, so that we could go with plan B. Why even now there is no clear communication channel for the customers. The email form they provide on their Web site is a joke, because they never replied to the previous emails, and the phone # is gone. What a disappontment!

I placed a large order, my first one. I live in a very rural area and have to travel over 150 miles for plants so finding GrowJoy was great. Yes, I was impacted by the problems Joe expressed in the video. BUT the packages are ingenious and no damage. Yes, some of my plants were in poor shape, most of them made it and are now thriving. Yes, it took a lot of time to hear back about a refund. I emailed 3 times then started a CS ticket and was promptly contacted and a refund has been promised. So I a nutshell I am thrilled with this company & products. Problems happen, that's how we learn. Its how you handle them that's the measure of a person & company. Don't trash them online if YOU haven't done your due diligence. Treat others the way you'd like to be treated. They aren't in business to screw people over, that takes way more work than doing a great job! I will be placing more orders in the future.

Horrible. $25 per plant. Bought 4 Clematis. Came almost dead. Planted and aren't going to make it. Terrible quality. Go to Home Depot. You will save money and not be shocked at the dead plants they ship to you.

I am giving 1 star only because you have to select at least one to write a review. I ordered 2 tomato plants and 2 basil plants on May 10th. To date, I have not received them or any response to the several emails I have sent. I would like a complete refund since I can't plant these this late in the season. Very disappointing experience. I tried calling but phone number is disconnected I got tomato plants from here last year and was very happy. To be honest if someone would have just responded and explained I would have understood. Horrible non existent customer service.

Ordered five plants from the site with it being the first time doing business with them. Two showed up in good condition two showed up dead on arrival and one didn’t show at all. I was given a credit for the one that did not show but I’m not eager to use it when 50% of the plants are dead on arrival. I have emailed pictures and called the company with no response. Seems as though the best way to get a response is to post a review here.