GrowJoyGrowJoy.com is an online plant nursery that has been filling gardens across the United States for over 15 years. As a small, family-run business, GrowJoy takes pride in cultivating and offering happy, healthy starter plants for vegetable gardens, flower beds, and containers. With a commitment to both quality and sustainability, GrowJoy stands behind its plants and aims to be a positive force for the environment. Customers are encouraged to shop with confidence on their website, which features a diverse selection of plants.
GrowJoy (growjoy.com) has 372 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Marilyn Miller S.
TERRIBLE. MY ORDER THEY FINALLY CANCELED BUT DID NOT REFUND
Response from GrowJoyAug 13, 2021
Hello Marilyn, I am so sorry for the experience you had with us this year. We received your dispute and canceled the order as requested. You were fully refunded on 07/17/2021. If this is not the case, please let us know. Sincerely, Ashley.
mk C.
The plants are health and with good packing. This make it grow well now in my flower pot.
Response from GrowJoyAug 13, 2021
Hello Mk, I am so happy to hear that plants arrived in good health and were packaged well. We always strive to provide high-quality, healthy plants. Thank you so much for your review! We hope to keep providing you great plants in the future! All my best, Ashley.
Constance L.
I am an older person who by necessity orders most of my plants “online”. I have considerable experience with on line plant purchases. I was looking for a specific plant when I “stumbled” across Grow Joy. I ordered, the plants arrived in a timely manner, they were healthy and vigorous. Great experience all around, and VERY nice healthy plants. I highly recommend.
Response from GrowJoyAug 13, 2021
Hello Constance, Thank you for your 5-star review! We greatly appreciate it. We look forward to working with you in the future! All my best, Ashley.
Gail S.
LOVE LOVE LOVE THIS COMPANY!! I have ordered from them for several years now and their plants ALWAYS arrive in excellent condition and are GORGEOUS! My garden continues to get raves due to the plants from GrowJoy! Now this year there were a few hiccups due to their new location and staffing but they worked really hard to remedy any problem that came up. I will continue to be a loyal customer and if you doubt my veracity please let me know and I will send FABULOUS photos of the plants growing in my garden!!
Response from GrowJoyAug 13, 2021
Hello Gail, Thank you so much for your 5-star review and thank you for your understanding during this difficult year. We look forward to supplying you great plants in the future! All my best, Ashley.
sylvia B.
My replacement plants arrived in perfect condition, customer service was very receptive and communicated excellently. Thank you
Response from GrowJoyAug 13, 2021
Hello Sylvia, I am so happy to hear that your replacement plants arrived in perfect shape! Thank you so much for your review. We greatly appreciate it. All my best, Ashley.
Dove
Trust me. DO NOT order from this place. I should have checked the reviews first but I didn't. I canceled my plant order this spring because I didn't want plants shipped in 90º+ heat. This was after numerous emails and finally a letter. They are inaccessible by phone and emails go into a black hole. Here it is August. I just completed gathering and faxing documentation to my credit card company to dispute the charge and get my money back.
Response from GrowJoyAug 4, 2021
Dove, I am truly sorry for the experience you have had with us. This is not the experience we want any customer to have. At the beginning of July, we moved from our old email system to a new online ticketing system. I would like to make sure your order has been refunded back to you and you do not have to wait on the credit card company. However, I am unable to locate a customer account under the information provided. Would you be able to provide your order number here or go to our website, contact us and submit a ticket? Sincerely, Ashley Reece Customer Satisfaction Manager
Aleksandra R.
The plants are gorgeous, when they are healthy, and the careful packing is outstanding. This company deserves to be successful, based on its products. If it fails, it will be because of its unprofessional customer service, which would rather argue with you than address your concerns. I received two fuchsia plants that were half dead in mid-July, as part of order number 505373. I emailed expecting the company to be apologetic and make things right with either a replacement or a refund. What I got was unsympathetic, high-handed customer service that first told me to water and fertilize and get back to them in two weeks. Because the plants were already withered and limp when they arrived, I was skeptical, but tried. But several days later it was obvious one of the plants had died and the other was almost dead. I took pictures, as instructed and emailed them, only to get accused that I over watered them! Because I sent more pictures and was insistent that I get a refund, I received an email that said they were issuing me "reward points," "as I requested." I never requested reward points, which BTW totaled $2.45, which was an insult on top of poor customer service. They may have saved themselves the cost of refunding two plants but they lost my business.
Response from GrowJoyAug 4, 2021
Aleksandra, I am very sorry for the interaction that you have had with us this year. When you first ticketed in to us you stated that you wanted a refund or replacements this was before we could see pictures of the plants. We guarantee our plants up to ten days after delivery, and if they do not make it or arrive in bad shape we issue in store credit per our warranty. From the first set of pictures that you sent in the Fuchsias looked good, a little leggy from being trimmed prior to shipping but in good shape. We asked for you to give them time so that they could make a full recovery from some stress in shipping which is very common when shipping plants. You had stated that was fine and sounded fair. We try our hardest to be fair and understanding when it comes to all issues. We could not ship out replacements as requested so we issued in store credit in the amount of $18.15, so you could reorder. I am unsure why it did not show up when you checked, but when another representative checked for you we could see the full credit. Sincerely, Ashley Reece Customer Satisfaction Manager
Charles D.
The worst company to deal with. They took orders, delayed sending plants. One order had a cancelled item on it. The other order was dead. "Customer Service" is only handled through email which they do not answer. They owe me a small amount of money but there is no way to get to them. Indiana requires a fee to file in Small Claims Court which makes it not worth the effort. They send out marketing emails but will not anser their customers.
Response from GrowJoyAug 4, 2021
Charles, I cannot apologize enough for the lack of communication from us and that your plants arrived dead. We no longer use our old email, we have started using a new online ticketing system found on our contact us page. If you have sent in an email to our old address, I am truly sorry you should have received an automated response back letting you know how to contact us. I have created a ticket for you, so that we can get this taken care of. Sincerely, Ashley Reece Customer Satisfaction Manager
