GrowJoyReviews of growjoy.com

This is such a shame that a business with such quality plants, that arrive perfectly packaged, has to bring their reputation down due to lack of customer service. I ordered 20 plants. 10 of them arrived via Fed-Ex. I checked the tracking and it showed 1 box was shipped and delivered to me. But, according to my order info, there should have been 3 boxes. I received the 1 box on August 16. I've been trying to reach them ever since!

Well, I'm sorry I didn't read these reviews before placing my order! Today is June 22 and I placed an order with them on June 16th. The order hasn't even been shipped yet!! What kind of company is this anyway??? I live in the Northeast and have a small growing window. Any reputable company would take that into consideration and SHIP the plants ASAP once they are paid!!!

I ordered 3 plants from Grow Joy. The first was to have arrived in a certain week in May, and it did. I was pleased with the healthy plant I received. The other 2 plants were to have been received the 2nd week in June. I have not received them, and I can't get through to customer service. I have emailed them, wrote one of their tickets, and I've been calling a number that has been changed, or disconnected. What in the world!? I placed the order on 4-11-22, and the order number is, 562233. I'm waiting on 2 Pinker Pugster Butterfly Bushes. Please send me my plants, or refund my money!

The plants themselves were fine but the customer service is terrible. 3 of my plants weren't shipped with my order and there's been no word. I contacted them twice to try and figure it out but no one ever got back to me. Unfortunately this is a deal breaker for future purchases for me

Worst online shopping for plants. It seems like they can never fulfill the whole order - my orders always get partially canceled without notification. They only give you back reward points for part of the order that is not fulfilled. And the plants being canceled usually will show in stock in a few days. The reward points are like store credit. You have to go back to buy their products with a $14.99 shipping charge.

I have ordered several times from Grow Joy with no issues. However, last November I preordered vegetables, herbs, and flowers for spring shipping. They sent me an email on the 15th of this month saying my order had shipped. I did not receive the order until the 21st. Everything came in one box. I had four petunia plants that was completely destroyed. I contacted Growjoy and sent photos as requested. Customer Service stated that the 15th date was only the date when the shipping label was created and order did not ship until 19th. Admitted the flowers look they took a beating and offered to give me credit. I have since asked on two different occasions where I would access the credit so I could reorder the same flowers as I wanted to get them all planted at the same time so they would grow at the same rate. I have since planted the two that were OK and have yet to get a response back to where I would access the credit. Needless to say I am done and will not order from this company ever again!!

I placed an order last May. The first of two pkgs arrived late but in good condition. The second, a Morning Light Miscanthus has yet to arrive. I understood they were experiencing problems and waited awhile before attempting to contact CS. But I’ve had no luck with them. Multiple times I’ve “created a ticket” as instructed but it goes nowhere. The phone was not in service, either. I guess I’m fortunate in only being out $13.95.

When I ordered the plants, I was told when they shipped, this was supposed to be within 5 days, I would receive an email with tracking info. After 6 days, I sent them a ticket to ask about them. Still no response. This was the first issue. Now my plants have arrived. I am now sorry I ever ordered them. They arrived with spider mites all over them. I have sent a ticket. Still no response. Had I done my due diligence, and looked for reviews, I wouldn't have ordered. I would like a refund, and if I don't get a response soon, I will dispute the charge.