GrowJoyReviews of growjoy.com

I have been a loyal customer of GROWJOY. This past season has been disastrous. My orders arrived incomplete and some plants DOA. I have called and no one answers. I just called again and I get the voice message that GROWJOY is not taking calls. I was advised to email them. I have done this also. No response. Never. Nothing. I even went to YouTube and found a recorded message from one of the owners (since deleted) that described their ruinous move to Alabama. They had their contractor run away, never completing their building project. They also had hiring problems with employees leaving before and during the season. I feel bad for them, but they should have hired a professional damage control expert. I have asked for a refund or reshipment of one of my $50 orders, So far, no response. I will now make a complaint to the BBB. I will not likely ever order from them again. What a fiasco this has been! Shameful, actually. They had a thriving business and they let it sink. Shame on them.

Ordered 4 plants, received two as promised but they where in bad condition. Did not receive the other two until 14 weeks past their stated ship date. Emails are only auto responded and phone calls where unanswered. Both of the second plants are not what I ordered - hand written plastic stick labels them as something else. Buyer beware, I will not buy from here again.

I received most of my order 1 missing 2 yellow… (1 of 2 died completely) i sent email and pics as they say on invoice. No response. I filed a “ticket” to customer service. No response. I called toll number. Disconnected. My mistake for not looking up reviews ahead of ordering. Order#499606

This company has refused to refund more than $150 that they owe me. They never answer the phone, emails or snail mail! They are criminals!! Really? 385716 I emailed 6 times. Why didn't you answer the emails and refund 2 months ago? $148.50 is what you owe me. I don't care about your issues. I canceled this order in April. It's now 7pm and, BIG SURPRISE, NO ONE CALLED ME. I WANT MY MONEY YOU THIEF!!!!! This company pretends to contact us but never does. I'm surprised someone hasn't driven to their physical site and kicked the spit out of someone. You're playing games and I've filed charges for internet fraud with the FBI. Good luck getting out of this one you thief! fbi gov scams reporting. Oh look! A fake tracking number. And I've had the same email address for 20 years so this BS about not being able to send an email is ridiculous. Furthermore, do you not have a business account with online banking? Really? Sure.i believe you have to physically mail a check. Not.

I was skeptical about ordering plants online, but I was a bit late in buying my annuals and they had been picked over at the stores. I took a leap of faith and ordered around 20 plants from GrowJoy. I was very impressed with the way they shipped the plants. I was expecting a box with loose dirt in the bottom and broken stems from being thrown around in a delivery truck. But they looked pretty good after a 3-4 day trip. All individually packed in their own boxes and tightly packed in the larger box to keep them more stable in shipping. 6 of them where a bit weary but that is to be expected with them being shipped in a box. Anyway I planted them 4 weeks ago and nothing. Some of the greenery did okay, such as sweet potato vines. BUT the others that were annual flowering plants have been total duds. I moved them around in different areas of sun and watered as instructed on each plant. I do numerous containers every year and they have always done well. Practically hands off at times. But after 4 weeks and only my potato vines thriving I ended up going to HD and buying more annuals. I pulled up the GrowJoy plants and replanted my new ones. In 2 days they look better than the others after a month. Lesson learned stick with what you know. I wish the plants had been as good as the packing they were sent in. IN RESPONSE TO MY REPLY FROM GROWJOY MY ORDER NUMBER WAS #500430-1.

I placed an order with Growjoy on 6/23 with the expectation, per their confirmation email, that it would be processed by the 27th and their site states they would send a shipping confirmation email once processed and shipped. On the 30th I sent a follow up via their website asking for an update on my order. They sent an email with a video from Chris the owner about the challenges their company is facing. I sent another email asking, again, for an update on my order. I received an auto reply that it could take up to 2 weeks to receive a response and referred me back to their site for shipping timing, which was the same exact dates that was on their site when I placed my order. I haven't received any other updates. I sent another email stating to either provide a definitive date for delivery or a refund, and if I didn't receive it I would contact the State AGs in Indiana and Georgia. Still no response. I filed a complaint on this company with the Better Business Bureau this morning. I understand business can have challenges. What I don't appreciate is them not being forthcoming, first on their website by publishing timing details they know they cannot remotely meeting, and secondly, not providing any level of follow up with their customers, other than a generic video posted to YouTube by the owner. Interestingly, they turned comments off on the video posted. I would not buy from this company. My gut feeling is I may never see my order nor receive a refund. I think this company is in serious trouble, more so than the owner Chris suggests in his video. GrowJoy - The order was placed under my given name Frank Farley, Order #502335, ORDER CODE: SJO7147546038. Somewhat of a sad commentary that you will respond to a review but not to inquiries made directly through your website. I'll look forward to your reply. I would prefer it to be sent to my email, which you have, rather that an open forum such as this, but I would be happy to just get a reply, irrespective of how. Hopefully it will be an honest response and not the shenanigan's you pulled with my other inquiries. Thanks

I am beyond frustrated with Grow Joy and their horrendous and dishonest business practices. I have filed a complaint with the BBB, left many reviews on various consumer sites, and filed a dispute with my credit card. I have tried to contact Grow Joy too many times to count. They charged my credit card and also a gift card for over 300.00. For that, I received one box of plants. In that shipment, five plants were missing, each one of those plants were 14.99. I also received two dead plants with a price of 8.95 a piece. I then wrote and called their customer service department to cancel whatever orders were still not shipped and to seek credit for the discrepancies of the one order that I received. They sent a mass email stating that they could not respond to my concern and would contact me at a later date of maybe 3-6 weeks. When I received notice weeks later that another shipment was coming I called and emailed again that the order was cancelled and not to ship. Another 2 weeks later, UPS tried to deliver that cancelled order. I refused delivery and opened a dispute with my credit card company. Today, I received a partial credit from grow joy for 10.00 less because of my refusing the delivery. I wrote the dispute department for my credit card and included copies of my correspondence that was never answered, pics of dead plants, copy of items received and items that were not sent and were cancelled by Grow Joy on the packing slip that they did not credit my card for. The owner posted a video on YouTube explaining why the company failed its customers. He was so disingenuous and smug, never once accepting any responsibility for his dishonest actions. He knowingly took money from customers, shut off the business phone, removed the business social media pages, leaving his customers with no recourse to get their funds returned. He never once spoke of rectifying any of his customers claims. He actually asked on video to please keep patronizing his business. I hope no one else is deceived by this terrible nursery and please buy your garden needs elsewhere!! My fight is still ongoing and has been since May.

Because I had to choose a number. But think -10 is most appropriate. Received a notice from fedex that my package should arrive on 6/29. But Grow Joy...less, still has not taken the plants to them for shipping. It's now 7/6/21, 3 emails and a call to Grow Joy's number, that isn't accepting messages, and still no plants. But they posted charges to my account the day I ordered (about a month ago). Don't take chances with these people.