GrowJoyReviews of growjoy.com

Updated review. Site did not display high shipping cost until after charge. Sent 4 emails cancelling order but they were not processed. After I negatively reviewed them here and other sites, customer service contacted me, and after I requested it, agreed to refund shipping. The plant arrived fresh and healthy.

I'm waiting on an order I placed in Feb. Then, ship date stated March 26th. End of March 27th now, I've submitted two tickets thru their website with this inquiry & still received no response, no email, no shipping details. There's no phone # on line which is quite troubling. It's simple, just respond to my tickets and provide shipment info with tracking. This is my first experience with Grow Joy. Revision.. after sending THIS, I receive a shipment notification... stay tuned March 30th update: Received my 9 plants today, 1 still to be shipped next month. All look healthy, but considerably smaller than expected. I'm used to purchasing plants locally and have had great experiences, just wanted to try something different. I'm used to picking out my plants like buying produce at stores. I think these will grow nicely.. Size of plants & no listed phone number on website for CS is now what are the driving factors for my review. Blessings~ Mary

Hello, I am writing about order # 589351. I ordered two plants Red Petunia and a Candy Corn. The Candy Corn was not available, and the Petunia was purple not red. You offered a credit toward my next purchase but the value does not equal what I paid for the missing plant. Also the codes you gave for free shipping do not work so I want my money back for the missing plant. I tried to call and your phone is disconnected. I want a refund for the price I paid for the missing plant of $9.95.

I found trying to communicate with this company after my order was placed to be very frustrating. When my plants did not arrive during the original promised timeline and the only acknowledgement to my customer concern was to create a ticket, I wrote a bad review. After that 3 of my 4 plants did arrive in good condition. Their response to my bad review was to blame the problem with customer service on staffing shortage. They did give me a refund for the plant that was not shipped. Plants were ordered March 10 and arrived June 26. If I had known when shopping this company that plants would not arrive until summer and one would not be in stock I would not have placed my order.

I wish I'd read these reviews first before ordering. I just received my order...I'd ordered 7 plants & have only received 3, even though the packing slip states they're in this package. I just sent a ticket to them & already have anxiety over them responding, from other reviews. I'll dispute the charges if I don't hear back from the within 5 days. I don't have time to constantly email a place that I paid good money to for products I didn't receive. I almost put in another order the other night. Now I'm glad I didn't. Every business should have a phone number to be reached at. I should've paid more attention to that.

The plants are gorgeous, when they are healthy, and the careful packing is outstanding. This company deserves to be successful, based on its products. If it fails, it will be because of its unprofessional customer service, which would rather argue with you than address your concerns. I received two fuchsia plants that were half dead in mid-July, as part of order number 505373. I emailed expecting the company to be apologetic and make things right with either a replacement or a refund. What I got was unsympathetic, high-handed customer service that first told me to water and fertilize and get back to them in two weeks. Because the plants were already withered and limp when they arrived, I was skeptical, but tried. But several days later it was obvious one of the plants had died and the other was almost dead. I took pictures, as instructed and emailed them, only to get accused that I over watered them! Because I sent more pictures and was insistent that I get a refund, I received an email that said they were issuing me "reward points," "as I requested." I never requested reward points, which BTW totaled $2.45, which was an insult on top of poor customer service. They may have saved themselves the cost of refunding two plants but they lost my business.

Update 6/16/2021: Today someone from GrowJoy did respond to me and gave me a full refund. I think the pandemic and the active growing season has put them under a great amount of stress. I thank them for responding to me. I ordered 3 Boxcar Willie Tomato plants on March 11 and finally received them on Jun 2. They were nearly dead and have since died. I have done everything to try and contact GrowJoy including following their instructions to send an explanation of the problem and pictures of the plants to their email address to get a refund. I have also called two different numbers and was told the mailbox was full or I was not allowed to leave a message. The order number was 473686. Please help me to resolve this problem.

I ordered and paid for my garden in March. Every time I check my order it is delayed another week. I have such a short growing season that I'm sitting here in tears! I don't know how to salvage this season. I have emailed them twice now and received no reply! I have placed a request for refund with PayPal. I am sorry I ever placed an order with them. Huge disappointment! Edit: I now have a tracking number and the order has shipped. I hope everything is healthy when it arrives. It's still too bad I had to get upset before they would fill the order. Final Edit: I am so glad to report that after 5 days in a dark box and no water, my plants arrived well packaged, slightly wilted but after just one night they are bouncing right back! These are some of the healthiest plants I've ever purchased, local places included!!!! Due to delays, I wouldn't recommend relying on Grow joy for all your garden needs but if you are drawn to something special or flowers that won't mind getting a later start, this is a great option. I am removing my issue with PayPal.