GreystarReviews of greystar.com

The management of the Shorewood Apartments on Mercer Island, Wa is exactly the reason that property management should be on a local level and not global. I rented an apartment in 1981 and loved it. The apartments were charming and the property managers were in the office and very helpful. My daughter started renting here in 2023 and managed to last two years. First off the many fees were unbelievable snd complicated. But she too really liked the apartments and they were updated in the style of 1940s when they were built. But it was one problem after another. It started with a rat infestation that took a great deal of time to solve. There were problems with the fire alarms going off continually and improper notice to have workmen enter the apartments. She was able to purchase a home and gave formal notice she was moving. Yet she was charged rent after moving out and was immediately turned over to a collection company. Because I am an attorney I was able to contact and resolve the problem with a great deal of complication with the parent company in North Carolina. It took five months to get the collection issue resolved. I am not sure a renter without legal skills could have managed this with all issues that confronted my firm. My son is graduating from UW and just got a job which means he will look for an apartment this spring. He will NOT be looking at the Shorewood.

Absolutely awful management and they price gouge and overcharge for everything!! Lots of hidden fees. Extremely overpriced apartments.

I am sharing my experience with Greystar at the corporate level regarding an issue that lasted from August 2023 through February 2025. Greystar took over management of my apartment community the same week I was scheduled to complete my move-out process. I had coordinated my move-out two months prior with the previous management team and had written confirmation of my move-out date. I physically moved out before Greystar assumed management and returned only to turn in my keys the week of the transition, at which point I was informed the property was under new management. The new team stated they were unaware of my move-out. Months later, I received a phone call from an individual claiming I owed approximately $6,000. I had never received prior written billing for this amount and did not even recognize the name “Greystar” at that time. During that call, legal action was referenced. I provided the email documentation from the prior management team confirming my move-out. I did not receive a response. Nearly a year after I had vacated the property, I was contacted again regarding the same alleged balance. At that point, I filed a complaint with the Better Business Bureau. Following that complaint, the matter was partially reviewed and I was billed only for the final month of utilities, which I had not previously received. I promptly paid that legitimate utility balance. However, despite this correction, a credit recovery agency later attempted to collect the original $6,000 amount. I was forced to file additional complaints with both the Better Business Bureau and the Consumer Financial Protection Bureau before the matter was fully resolved. This process spanned approximately 18 months and required regulatory involvement to correct what appears to have been a transition and record-keeping failure during a management takeover. My recommendation to any tenant is to retain all documentation indefinitely, especially during property management transitions. This was my documented experience.

My experience with this management company was extremely disappointing. While going through documented domestic violence hardship and financial instability, I felt I was treated in a discriminatory and demeaning manner by Accounts Receivable specialist Samantha LePak. The communication was hostile and dismissive when I asked for help and payment options. Thankfully another staff member later handled the matter professionally, but no resident in crisis should be treated the way I was. I hope the company takes situations like this more seriously in the future.

We toured Elan Crown Point with Manuela, and the community itself is beautiful. Before applying, we were upfront about being in an active Chapter 13 bankruptcy and asked whether this would automatically disqualify us. Manuela assured us that credit was only one factor, that other criteria were considered, and that as long as those areas were strong, approval was still possible. She instructed us to submit documentation related to the bankruptcy, which we did—including a full Credit Explanation Letter, which any realtor or lender would recognize as a legitimate supporting document. After submitting everything, we were denied and were told that, in order to move forward, we needed to contact the credit reporting company to “change” the approval decision. We knew this was incorrect, but we called anyway. As expected, the credit company confirmed they do not—and cannot—change approval decisions. They simply provide the credit report. They also clarified that the denial came solely from the property management team due to the bankruptcy. This made it clear that Manuela either misunderstood the policy or provided inaccurate guidance, and unfortunately, none of the information she gave us was helpful. We lost the $70 application fees, and now we’re waiting up to 30 days for the $150 security deposit refund to be mailed. Because the situation felt questionable, I did some research and discovered that Greystar has a long history of similar complaints—prospective residents being misled, denied for unclear reasons, and in some cases never receiving their refunds. At that point, it no longer felt like an isolated issue but part of a larger pattern. I wasn’t planning to leave a review because the property itself is gorgeous, but after reading so many similar experiences, I felt it was important to share ours. Bankruptcy already carries enough stigma, and most people have no idea what someone may have gone through to get there. Companies like Greystar contribute to that stigma by treating applicants as if their situation is a personal failing rather than a hardship they’ve worked to overcome. And dismissing a formal explanation letter as “not a document” is especially concerning coming from someone who claims to be a realtor. In the end, we’re actually thankful our application was denied. After reading the many negative reviews, we realized we do not want to experience the issues others have faced. Elan Crown Point is a beautiful community, but if you want to save yourself time and money—and you have a bankruptcy or anything similar—do not apply. Greystar will not work with you, despite what is stated during the tour.

I bought their service for one month and they keep charging me without my agreement. This is a scammer company.

As an employee of Greystar I can tell you that YES we are told to nickel and dime the residents. My property manager and maintenance personal continually did shady stuff like putting scuff marks on walls and scratching paint in the apartments of tenants who would recently moved out. Also we would charge tenants for new carpet while only having the carpet cleaned. I saw the most horrific money grabbing of the elderly and disabled. Management would continually go after the total amount of the cleaning deposit while only doing minimal repairs. Especially if there were a lot of empty apartments on the property. Management does the cleaning deposit charges once the tenant leaves and if the tenant moved into another city a lot of times they could not fight the charges. That's why they hold your cleaning deposit for 30 days after you move out. Total scam. I felt dirty after my first day. Needless to say I only lasted a few months tell I found a better job. Also the pay was lousy and benefits were horrible.

Was in hospital for six weeks for my disability. During that time, a request was made for a lease release as an accommodation. The lease was not released, eviction proceedings continued while I was hospitalized, and my belongings were removed. No coordination was made with my listed emergency contact. This experience was extremely distressing and had serious consequences for me.