GreystarReviews of greystar.com

Greystar took over our building in June and we are facing a lot of issues since then, in particular regarding new managment and positioning of our building - Parkside at Elephant & Castle. I encourage everyone to do their research, compare amenities and price in the area. Amenity package is not comparable to other buildings. All seating amenities are in one modest room which is shared with the leasing office and we often see them doing work and they leave their office doors open so all conversations and noise is in the area. Lounge is essentially a lobby repurposed with small areas that were given names. New management has covered whole amenity with opaque advertising blocking our lights fully, including the gym - over 90% of area is covered, without notifying residents. Building doesn't have conciegre, cinema room, dining room or anything of that sort but it is the same price as other buildings that do. We don't know who the staff is as we don't have anyone dedicated that was introduced to us, and everyone from before like Colin are gone. Asking prices have gone up from when Lendlease was in charge from 3100 in May/June to 3400 without material change to flats the moment they took over, so in less than 2 months a 9.5% increase. They are at this moment highest prices comparing to other buildings in this development that have better amenities (I've been tracking). Since takeover Parkside is advertised on Rightmove using advertising images of other properties and amenities we do not have. I find it all very confusing as a current tenant that planned to stay here for a long time. Our apartment has noise issues and we can hear neighbours walking above us. There is also noise from below that radiates in 'pipes' on certain days that we can hear but we were ok dealing with that under condition that we can have stable living post RRA without this type of corporate abuse. We were trapped in a lift for 90 minutes and nobody was informed about that despite maintenance coming to fix the lift and security guard finding us. Not sure how it never reached management, but it sets a tone about what you can expect as a tenant here. When we informed them of how we didn't even get a follow up they found a way to blame us for not informing them first and that they don't have any record of it. When we complained within their official process the answers we received were incorrect, incomplete and showed clear indication that they have no idea what building they bought and what it actually has. They are absolutely unprepared, uninformed and I am completely dishartened by this. At over 3000 pounds per month for an unfurnished 2br with barely any amenities, you would expect exceptional service, instead it's been a nightmare since they took over and I've had to spend days gathering evidence to correct their shady practices going to council, ASA and other bodies as well as their biased complaits process. I am so sad and upset as I planned to be in this flat for at least 3 years and would have never moved here if I knew it would be taken over by Greystar.

★☆☆☆☆ Luxury Prices. Budget Service. I moved into Bloom Nine Elms expecting a premium residential experience that matched the marketing and the rent. Unfortunately, after living here for over a month, my experience has been one of disappointment. Ironically, the best part of my experience was the sales team. My first interaction was poor and almost put me off completely, but a second representative was outstanding—professional, knowledgeable and genuinely helpful. She answered every question, gave an excellent tour and convinced me that Bloom would deliver the luxury lifestyle it promotes. Sadly, living here has been a very different experience. Bloom promotes a dedicated management team, exceptional customer service and a smooth resident experience. In reality, I have found the concierge and reception staff to be inconsistent, often dismissive and far less helpful than you would expect from a development where many apartments cost around £4,000 per month. Asking simple questions, such as how to use the intercom system, was met with an attitude that made me feel like an inconvenience rather than a resident. The internet situation is another major issue. Residents have very limited provider choice, the connection has been unreliable, and because mobile phone signal throughout parts of the building is poor, you’re heavily dependent on the building’s Wi-Fi simply to make and receive calls. The mail room is one of the most disorganised I have ever seen in a modern residential development. I’ll be uploading photographs because they speak for themselves. Maintenance has also been disappointing. Communal doors have been left with missing handles, my apartment’s smoke alarms were only installed after I had already moved in, and recently the air conditioning has been out of service during one of the hottest periods of the year. The building itself is beautiful. The facilities look impressive, and the communal spaces photograph well. But luxury living is about far more than aesthetics. It’s about service. It’s about maintenance. It’s about communication. It’s about making residents feel valued. Unfortunately, Bloom delivers the appearance of luxury far better than the experience of it. For the price being charged, I expected five-star service. Based on my experience, I cannot recommend Bloom Nine Elms and will be looking at alternative developments when my tenancy allows. My rating: 2

Fast and friendly communication when you are looking for housing, once you are in, expect to be ignored unless you have time and availability to solve everything in person. Terrible customer communication and client care. We moved out in October and have not received our move out statement since then - building manager Brittney and another person named Ghezal keep ignoring my emails (I gave heads up that we relocated to Europe and cannot place intl calls). We got incorreclty charged for November for some reason, and although I submitted balance dispute, neither of "account specialist" Gabriella Utter nor Antonio Garcia were able to help us. They keep ignoring us and sending automated emails including notices threatening us with third party intervention if we do not pay the incorrect ammount. It has been more than 6 months already. Not recommending. While living on Geary, my laundry got stolen and there was not a single atrempt to help me, instead I got ignored.

I would give zero stars if I could. I just applied for an apartment in Indianapolis, IN through them. I called and LVMs, emailed every office I could find, etc...My ex-boyfriend's email was on my application (he and I lived in a Greystar community in 2020-2021, so we already had accounts). This man was my abuser and I left in 2021 after buying out my portion of the rent for the next couple months until our lease was up. I THOUGHT I had it fixed, but now he is getting ALL the emails regarding my application. He will know if I am approved before I know. That is NOT safe and it is NOT ok. Do better Greystar. Very disappointed and pissed. ETA: I received a call back from Valerie from Greystar. She is refunding the entire $200 application fee. The leasing consultant and I got into a slight verbal altercation over the phone, but Valerie really made it better! I STILL love the apartment and the area, but I am very unsure about all of this. The email WAS fixed, so I am so very thankful for that!

Love our apartment and maintenance staff is very good. However the building and grounds are not kept clean. Our last building (not Greystar) he staff walked the building and gounds almost daily. Here months go by with the same trash and no one seems to notice. I admit we have a very young and un caring tenet population but that is no reason for management to ignore.

I've had my apartment for a week and half (signed lease/received keys), moved in this past Monday, and I still have NOT signed my online lease. The airhead people in the apartment office keep saying "try now" or "IT people are working on it"- nothing has been resolved I signed some paper lease with giant stamps on each page of something along the lines of "EXAMPLE"- I would assume my this isn't even a valid lease. Aside from not being able to sign on lease properly, the property where I live is ok. Apartments themselves are well sized but the stairwells are disgusting. Toilet paper strew everywhere, egg shells, dog poop around the property, very rude maintenance guy, and office staff that don't know how to communicate. (I had to contact them asking for an update about the lease a week-7 days- after I signed the printed EXAMPLE pages.) I wouldn't recommend renting anything from this company.

I ended my lease pm May 31 3023. I was told by management they — the management would inform directTV to end my account. Direct tv is included in rental payment. I just got a notice from directTV dated July 2. Be very careful before to sign a lease with these folks.