GreystarReviews of greystar.com

I had a horrible experience with the greystar receivable company! They don’t even deserve that 1star at all! They avoid communication at all costs bcz they know they are charging you unfairly for moving out fee! I called them several weeks leaving messages and emails but none of them was answered! I don’t recommend at all! They didn’t give my security deposit back of 500$ and they sent me an email saying that i owe them 900$ for carpet replacement and stove top replacement which i don’t understand why bcz am very sure those had normal wear and tear! I requested for pictures and receipts but none of my messages was responded! They deserve 0 star

Worse place ever. The first unit here wasn't bad, but the extra fees go up all the time. We transfered to a smaller unit for the second year. They charged us a $1000 fee to move units, then made us pay $191 because we were using both units the day of the move. When we finally got to see the new unit, move in day, it was a dump. Never cleaned, cabinet doors don't close because the doors were hung wrong. The floors are all chewed up. Touch up paint never done. The thermostat didn't work for AC. We are finally able to leave for good, and they lie to try to keep you here, by telling your new possible landlord that you were evicted. We have never been evicted from anywhere. They move you in a unit needing lots of work, never fix the stuff, keep your deposit for what they didn't fix, and start over screwing the next person. I left the first unit we had in perfect shape, better then when we moved in, even steam cleaned the carpets. One of the maintenance men asked me why I did that because they were just going to rip them out, because they were upgrading to tile. Well they stole my deposit saying they replaced the rugs. I asked to see the new rugs they put in and they refused to let me. I found out they put tile, upgraded the appliances from the 1970s one that were there so they could raise the rent on that unit. So I paid for their upgrades. My deposit was $2600. They sent me a letter saying how much they were taking from my $2100 deposit, so they stole $500 off the top. They make you pay a deposit for damages, and add a monthly fee to your rent for possible future damages.That is what the deposit is for. The office staff is very friendly until the lease is signed, then they turn rude and lazy. They schedule inspections, and never show up, when you wait all day. I wouldn't move here unless you have enough in your savings to cover the scam charges. We are getting out of this town all together, because there are no offices here to help renters, only landlords.

The Element in Ewa Beach HI, managed by Greystar, was over priced but I was willing to pay the grift upon moving out though was unacceptable. First off, I would say that the accommodations at the Element were nice. The pool and communal spaces top notch no complaints. That being said when I moved out being military, I was not able to leave a forwarding address. The Element had email and telephone numbers to reach me if there were any problems and I didn't hear a peep. When I got to my new duty station, I reached out to leave a forwarding address to receive the remainder of my deposit (600 dollars minus a cleaning fee of approximately 300 dollars according to management). I was informed that my deposit was non-refundable due to cleaning costs (600 dollars?). The management also reported not receiving my apartment keys even though I had placed them in the afterhours box as instructed. I was willing to let this go as just poor management due to expedience. But then today received a call from a collection agency telling me that the Element had turned over my name for an unpaid bill of just over 300 dollars for additional cleaning costs. I could not have left less of an impact on the apartment which I lived in for four years. Now not only was none of my deposit returned but they wanted another 300+ dollars or my credit score would be impacted. Seems nefarious on their part. Not only that but in the time, I lived there not only did my rent increase (to be expected) but they added costs for parking and private security. As part of the rent, they combine utilities with rent which makes it difficult to ascertain how much the cost really was for electric (they add in electricity for communal spaces something I have never seen a management company do before and I have lived in apartments all around the world). I am sorely displeased with these strong-arm tactics which I believe had everything to do with my military service given that I would be thousands of miles away and unable to contest. I would strongly encourage those looking for a well-run complex to consider looking elsewhere especially if you are in uniform or plan to leave island upon moving out of the Element.

I NEED SOMEONE TO CONTACT ME BACK ASAP I HAVE COMPLAINTS CONCERNING THE WEBSTER LOCATION

If I could give 0 stars, I totally would. I really loved living at the M and their management team, even though our closets literally fell out of the walls, I still admired how the M team and their maintenance staff handled it. It wasn't until I moved out and they decided to charge me a $210 cleaning fee did I have a problem with them (did not charge my roommate, but given they haven't returned her security deposit...). I called them the day these charges came out and was told to email their management who can provide me the detailed responses, which was fine by me. It took me 17 days, ~10 emails, and 4 phone calls to finally reach someone, and they told me to "calm down" after I expressed my frustrations. Also, does it even make sense for me to email Greystar if it was the M team who conducted the inspection? I am giving Greystar a chance to make things right by holding off on pursuing legal recourse. Thank god I documented all of the floor damages (on my resident portal) prior to move in and closet issues that caused paint damages, because unless they have clear proof that these offences were caused by us, then we have a lawsuit on our hands! Keep in mind, there were damages to other parts of the wall in my room because the maintenance team and I literally had to move my entire closet out and scatter it across various parts of my room, causing wall scuffs but I was assured that I wouldn't be charged given the circumstances! Also, the dust from the closets falling damaged a lot of my roommate's clothes, yet we were nice enough to give them leniency and not pursue action then... If you want more details, you can read my review on "The M Seattle" which is an apartment owned by Greystar.

I rarely leave reviews, but I feel compelled to share my experience with the Adagio apartment complex and the management company, Graystar. Unfortunately, I can't even give them a one-star rating. Their services and promises are unbelievable. My partner and I have lived here for about a year, only using the apartment to sleep at night since we run a business 24/7. However, we consistently come home to an overpowering smell of marijuana in the master bedroom that wafts in from the living room. Given the amount of money we pay for rent, this is simply unacceptable. If you're sensitive to the smell of pot or just want a peaceful place to rest after a long day, this apartment is not for you! We have raised multiple complaints and even identified the source of the problem, but management has taken no action to address it. It feels like they are solely interested in collecting rent rather than providing a quality living environment. I've requested documentation from the manager regarding a waived bill, but she has not followed through. Yet, Graystar continues to send me bills via email, making it feel like a scam. I do not recommend living here. There are better apartment options available!

Warning to renters and parents: Greystar Holdings LLP is exploitative, misleading, and unaccountable. As the parent company behind Chapter Kings Cross, Greystar marketed and charged me for a “newly refurbished” apartment. What I actually received was the opposite: a flat with broken appliances, unhygienic and stained furniture, leaks and wall damage, and missing furnishings that had been promised. Photographs shown to me prior to moving in did not match the actual unit — a textbook case of misrepresentation. On top of this, their staff were unresponsive and, in some cases, openly rude and harassing to my family when we tried to seek help. Despite paying thousands of pounds in deposits and rent, I was met with silence, delays, and a total lack of accountability. Greystar has grown into one of the largest student housing operators globally, but their business model seems built on extracting maximum rent while providing minimum standards. They hide behind glossy marketing, while in reality, students are handed defective, substandard accommodation with little recourse. If you are a student, parent, or university considering Greystar’s properties: proceed with extreme caution.

I have never lived in a Greystar community, and yet I now have a collections notice for a $150 application fee that was already refunded to me in 2021. Here’s what happened: In 2021, my mother and I applied to Watermark at Buzzard Point. By the time our application was processed, the unit we wanted was no longer available. The resident manager assured us — in writing — that if we did not get the apartment, our application fees would be refunded. True to their word, we received a refund check for the full amount that year. Fast forward four years to May 2025, and I was shocked to receive a bill for the same $150, claiming it was still owed. I immediately reached out to Greystar’s Accounts Payable department and spoke multiple times with a representative named Cristina Olvera. I even emailed her the written proof I had from the resident manager. She assured me the issue would be escalated to a manager for review. Months went by with no resolution before receiving a collections notice this month. When I followed up again, I learned nothing had been done with my case despite having already provided proof that the charge was invalid. Christina then informed me very rudely, she could no longer discuss the matter with me, and was hung up on. This has now put an unnecessary and stressful burden on me to protect my excellent credit rating over a fee that I was never legally required to pay — and that was already refunded years ago. I take my credit history very seriously, and it is unacceptable that a company of this size would mishandle something so simple, ignore clear documentation, and allow such a small and baseless charge to escalate to collections. If this is how Greystar manages its accounting, I can only imagine the headaches actual residents must face when they have real billing disputes or need timely assistance.