GreystarReviews of greystar.com

Fast and friendly communication when you are looking for housing, once you are in, expect to be ignored unless you have time and availability to solve everything in person. Terrible customer communication and client care. We moved out in October and have not received our move out statement since then - building manager Brittney and another person named Ghezal keep ignoring my emails (I gave heads up that we relocated to Europe and cannot place intl calls). We got incorreclty charged for November for some reason, and although I submitted balance dispute, neither of "account specialist" Gabriella Utter nor Antonio Garcia were able to help us. They keep ignoring us and sending automated emails including notices threatening us with third party intervention if we do not pay the incorrect ammount. It has been more than 6 months already. Not recommending. While living on Geary, my laundry got stolen and there was not a single atrempt to help me, instead I got ignored.

An absolute nightmare. The manager of my building is friends with tenants and he will not handle your issues timely. I regret the day I moved into one of these buildings. Now I am trying to move out and save my sanity.

I had a mouse situation at Avana Chase and they were very very quick about coming and and taking care of it. maintenance made sure I felt secure I with the repairs to close up the hole. I have lived in this community for over 12 years and I work from home and I have nothing but peace and quite. I love it and would recommend it to anyone.

they take every opportunity to mess up the accounting on there side my mother had a 1 bed we got a 2 bed i brought everything current and they seam to think there is a 2200 usd Ballance after a conversation with the manager thought things were handled she stated a ticket was placed and they were working on it no communication about the balance of 500 they just sent a demand letter for it just sad really. the walls and floor are so thin you can hear everything in other dwellings just over all a poor over priced experience

They are a massive company and have deep pockets. This is due to their business model that extracts every possible dollar. Its a race to the bottom. The only thing that keeps them in check is compliance/regulation which they are happy to circumvent if the legal and reputational cost out weigh the short finance gain for the asset and community management team. They'll sell the asset down stream once lawsuits pile up. Their model is greed is good. Just business as usual. They keep great records. Never trust their management team, with the exception of maintenance. ALWAYS USE YOUR INSURANCE AND OPEN CLAIMS. USE THIRD PARTY VENDORS FOR ALL FIRE/WATER/SMOKE DAMAGE.

This company is trying to extort me for moving out of my apartment weeks before my lease ended and gave them 8 months written notice. They stoop so low they try calling my 84 year-old mother who hasn't been on the lease for years, and they know it.

OH~GOD!I wouldn't even leave a single star. It's unbelievable that such a terrible apartment company yet it's an industry giant.

I rented from a Greystar owned apartment complex, Westmount at Ashwood, in Atlanta, GA for about 6 months. Initially, I loved the apartment and the staff. They were all professional and pleasant, especially up to the lease signing. I rented a ‘premium’ apartment, which cost about $200 more, but it was very nicely done. However, on the move-in inspection, the bedroom ceiling fan didn’t work and there was extensive water damage to the kitchen/LR ceiling. I was assured that all would be fixed. Actually, in the entire 6 months I was there, neither of those two items were fixed. Also, it took almost a month for me to get the key to the mailbox because the maintenance man, who is shared among several Greystar properties, was never on site when the post person came. A month? And my gate fob never seemed to work either. They replaced the battery, replaced the fob, but it worked less often then it did. I wasn’t the only one with that issue, and now, the back gate arm has been taken off so anyone can get in without a fob. I would have stayed but an opportunity to buy in the area came up suddenly, and when I contacted the office, I told them I wanted to ensure that I was complying with all move-out requirements. Between the leasing agent/manager and the overall apartment manager I was told different things at different times. When I called out the apartment manager for not telling me the truth, she told me that only things in writing counted! Well, true, but golly, do you want to rent or live in a place where they can tell you something that isn’t true? Like the bedroom fan will be fixed soon? Or you owe this amount of money on move-out but later it’s different? I also had trouble just getting from Greystar how much I owed at the end because they never got back to me either! Never returned calls! And the apartment management didn’t know. The complex itself is lovely, well-located, and kept fairly clean. Noise was low overall, and I had no trouble with neighbors. But I would never, ever stay in an apartment complex run by Greystar.