GreystarReviews of greystar.com

If I could give Greystar zero stars, I would. This has been, by far, the worst experience I have ever had with any property management company. After we vacated our apartment, we complied with every requirement of our lease and expected our security deposit to be handled in accordance with North Carolina law. Instead, Greystar failed to return it within the required timeframe. It ultimately took 54 days after we vacated for this matter to be resolved. During that time, we sent countless emails, made repeated phone calls, and spent hours following up. What should have been a simple process turned into what felt like an unpaid part-time job. To make matters worse, the first check Greystar issued—already more than 10 days past North Carolina’s 30-day deadline—was deposited in good faith, only for our bank to notify us that payment had been stopped. Imagine believing a two-month ordeal is finally over, only to discover the payment you received is no longer valid. We were back to square one. We escalated the matter to property management, regional leadership, Greystar’s legal department, and even copied Greystar’s CEO on our correspondence. Despite involving the highest levels of the company, no one took ownership of the situation, no one resolved it promptly, and not a single person offered an apology for the inconvenience, stress, financial uncertainty, or countless hours this caused our family. When we asked why payment had been stopped, we received no meaningful explanation. In fact, no one even responded directly to the email asking why the original payment had been invalidated. There was no accountability and no acknowledgment of what had happened. We were left wondering why our security deposit was already 54 days overdue and why we had to spend weeks chasing money that should have been returned according to both our lease and North Carolina law. Eventually, another check for the exact same amount arrived via FedEx—as though the previous two months, the stopped-payment check, and everything we had endured had never happened. Again, there was no apology. No acknowledgment that the matter had been mishandled. No concern for the time, stress, and frustration their actions caused. Living at Sunstone Apartments was already a disappointing experience, but the way Greystar handled our move-out and security deposit was an even greater disappointment. It was an unfortunate way to close what had already been a difficult tenancy. Because Greystar failed to resolve this matter appropriately, we were forced to document every interaction and file complaints with the North Carolina Attorney General’s Office, the Better Business Bureau, and other agencies in an effort to hold the company accountable. No resident should have to devote this much time and effort simply to recover money that was legally owed to them. This experience was never just about the money. It was about accountability, professionalism, integrity, and treating residents with basic respect. In our experience, Greystar failed to meet those expectations. If you are considering renting from a Greystar-managed property, my advice is simple: proceed with extreme caution. Document absolutely everything. Keep copies of every email, text message, inspection report, receipt, and piece of correspondence. Know your rights under your state’s landlord-tenant laws, because if a dispute arises, thorough documentation may become your most important protection. Since sharing our experience, we have heard from other current and former residents who described similar frustrations with move-out and deposit issues. That made us realize we were not alone. Greystar is one of the largest property management companies in the country. Unfortunately, based on our experience, its size did not translate into accountability, professionalism, or respect for its residents. I sincerely hope no other family has to endure what ours did.

I applied for an apartment in Oklahoma managed by Greystar and paid the application fee (around $200 — high for the area). During the screening process, I had a question and tried emailing the contact address listed in their own automated template ("contact us if you have any questions"). My emails bounced back or were blocked entirely. After being treated like this — unable to reach anyone despite following their own instructions — I no longer felt confident moving forward, so I disputed the original charge with my credit card company and was refunded. A few weeks later, I was billed an amount significantly higher than the original fee, with zero breakdown or explanation of what it covered. All communication from them was limited to generic, automated messages — never a real answer to a direct question. Their pricing is above market rate across the board, and they charge additional fees with no explanation when asked. I concluded this is not a place worth renting from. This isn't an isolated incident. Greystar reached a $24 million settlement with the FTC and the State of Colorado in December 2025 over concealing mandatory fees from renters, and has faced separate class-action lawsuits over fee practices in Washington and North Carolina. Keep a written record of every interaction if you're dealing with them.

Moving into a new apartment? Ask if it’s Greystar first. Trash property. Trash staff. Trash rules.

Greystar has only been managing this property for a year, and the decline has been dramatic. There is more garbage around the community, more pests, and random charges throughout the year that management tries to justify with vague excuses. The staff is consistently rude, dismissive, and almost impossible to get help from. Management is frequently out of the office, leaving early, or calling out sick shortly after opening. Maintenance is just as unreliable. They rarely fix anything unless you repeatedly hold them accountable. It took three weeks to get my washer and dryer repaired. I submitted five maintenance requests for my dishwasher, and each time they marked the job as “completed” even though nothing was fixed. I eventually had to repair it myself. They advertise lower rent, but the predatory billing, lack of maintenance, nonexistent pest control, and dodgy staff make it clear you’re not saving anything. You’re basically paying people to make you miserable.

★☆☆☆☆ Luxury Prices. Budget Service. I moved into Bloom Nine Elms expecting a premium residential experience that matched the marketing and the rent. Unfortunately, after living here for over a month, my experience has been one of disappointment. Ironically, the best part of my experience was the sales team. My first interaction was poor and almost put me off completely, but a second representative was outstanding—professional, knowledgeable and genuinely helpful. She answered every question, gave an excellent tour and convinced me that Bloom would deliver the luxury lifestyle it promotes. Sadly, living here has been a very different experience. Bloom promotes a dedicated management team, exceptional customer service and a smooth resident experience. In reality, I have found the concierge and reception staff to be inconsistent, often dismissive and far less helpful than you would expect from a development where many apartments cost around £4,000 per month. Asking simple questions, such as how to use the intercom system, was met with an attitude that made me feel like an inconvenience rather than a resident. The internet situation is another major issue. Residents have very limited provider choice, the connection has been unreliable, and because mobile phone signal throughout parts of the building is poor, you’re heavily dependent on the building’s Wi-Fi simply to make and receive calls. The mail room is one of the most disorganised I have ever seen in a modern residential development. I’ll be uploading photographs because they speak for themselves. Maintenance has also been disappointing. Communal doors have been left with missing handles, my apartment’s smoke alarms were only installed after I had already moved in, and recently the air conditioning has been out of service during one of the hottest periods of the year. The building itself is beautiful. The facilities look impressive, and the communal spaces photograph well. But luxury living is about far more than aesthetics. It’s about service. It’s about maintenance. It’s about communication. It’s about making residents feel valued. Unfortunately, Bloom delivers the appearance of luxury far better than the experience of it. For the price being charged, I expected five-star service. Based on my experience, I cannot recommend Bloom Nine Elms and will be looking at alternative developments when my tenancy allows. My rating: 2

Do not move to Polaris Junction in Colorado Springs. This has been one of the most frustrating and disappointing rental experiences I have had. The property presents itself as polished, modern, and well-managed, but once you are actually living here and need management to handle a real problem, the image falls apart fast. The noise issues have been constant and disruptive. We have dealt with repeated loud stomping, running, jumping, heavy items being dropped, and scraping or dragging sounds from the unit above us. These are not brief, occasional sounds. They often continue for long stretches and interfere with our ability to rest or peacefully use the apartment we pay for. They even continue in the middle of the night. Management’s response has been unacceptable. Instead of taking ownership, enforcing reasonable standards, or offering a meaningful solution, their position has essentially been: we are not responsible, and if you do not like it, you can leave. But even that “option” is only on their preferred timeline. Leave when they say, or face fees. That is not customer service. That is a company protecting itself while leaving residents trapped with the problem. The package situation is also absurd. We paid for a “Concierge Service,” yet packages are often left sitting on the floor of the mail room where anyone can grab them. Calling that a concierge service is almost insulting. It feels like paying for a service that barely exists. The biggest issue with Polaris Junction is the lack of accountability. Management minimizes problems, hides behind lease language, and shifts the burden back onto residents. The building may look nice, but the actual resident experience has been miserable when something goes wrong. I would strongly caution anyone against renting here. The photos, amenities, and leasing pitch are not worth much when management responds to legitimate resident concerns with indifference, excuses, and fee threats. Based on my experience, Polaris Junction and Greystar have shown exactly the kind of apartment management people should avoid.

NAVAJO BLUFFS APARTMENTS. San Diego CA. Managed by Gray Star Properties. 92119. They rent gouge! Almost every month the rent is higher then the last! They charge for everything water,trash ,parking an anything they can think of! 12 guess parking for 210 units an have to get approval for them ! Rents are to High for what you !!!

Here we go again… After experiencing multiple issues with my apartment, I left a review. Greystar reached out and said they wanted to make things right. Instead, they made the situation worse. All I asked for was to have the carpet in my two bedrooms cleaned because of the constant foot traffic from maintenance workers coming in and out for ongoing work orders. We scheduled a carpet cleaning for Wednesday. The cleaners didn’t show up until Thursday, which was already frustrating, but I let it go. When I got home after 9:00 PM that night, I took my shoes off and immediately realized both bedroom carpets were soaking wet. The next day, after working all day and returning home after 9:00 PM, I walked into my apartment and was hit with a strong sour odor. I have no pets, no trash sitting around, no dirty dishes, and I keep my apartment clean. The smell was coming from the carpet. I immediately contacted the maintenance supervisor, Reece, who promised the carpet cleaners would return on Saturday. Saturday came and went. Then I was told Monday. A week later, nobody ever showed up. The smell has continued to get worse. Whenever the air conditioning is not running, the odor becomes even stronger. At this point, the carpet smells like excessive moisture was left behind, creating conditions for mildew and possibly mold. The property manager contacted me asking to enter my unit. I agreed because I have nothing to hide and wanted the issue resolved. However, I never received a follow-up call or update. When I called for answers, I was told Carrie from Greystar would contact me. That never happened either. So here I am, still dealing with a sour-smelling carpet, possible mildew or mold concerns, and a management team that continues to make promises they don’t keep. I’ve now filed a complaint with the City because I refuse to continue paying rent somewhere that I cannot properly rest or feel comfortable in my own home due to ongoing odors and potential health concerns. I pay my rent on time every month. The least I expect is a safe and habitable living environment. WARNING TO PROSPECTIVE TENANTS: DO NOT MOVE HERE. RUN. Avoid Greystar-managed properties if you value communication, accountability, and basic maintenance standards. You’ve been warned.