GreystarReviews of greystar.com

Horrible conditions at avana one zero nine in Vancouver. Trash everywhere and drug paraphernalia in the parking lots. Needs full cleaning of the units for pests. When you move out for safety concerns they take your whole deposit and add fees on top of it. Shameful! Avoid Greystar properties at all cost.

I experienced ongoing noise and extreme vibration issues in my new Greystar-managed unit. Management allowed me to end the lease early, but the paperwork raised concerns about waiving broad rights, including those of uninvolved parties. I recommend reading all lease terms carefully before signing and consider other options.

They are a horrible, crooked company and hire awful management. They charge for every little thing they possibly can. The rent increased almost $400. And if you want to rent month to month its almost $800 more a month!! You would think they want to keep the good tenants there, i guess not. We Rented at Bria Apartments and the office manager was horrible. They send out threatening emails all the time. Would not recommend Greystar or Bria Apartments to anyone!

We had an excellent experience with Rafael (Alta Purl). He helped us solve the problem with our dishwasher and was very polite and helpful.

The heights at Chino Hills - Totally scammer , prices increased $400 for an apartment after price was looked and the apartment was not available on the system

I want to share my incredibly frustrating experience with Greystar Management, which involved unfair and illegal practices. When we had to break our lease early, they initially tried to charge us a break lease fee of double the rent, even though this was not part of our lease agreement and they were able to immediately re-rent the unit. We questioned this charge, but instead of addressing our concerns, they ignored us for weeks. After we moved out, they falsely claimed that we had "skipped" the unit and tried to charge us a staggering $15,000 in future rent. This was clearly an attempt to take advantage of us, especially since re-renting the unit meant they had no future rent loss. All of this is illegal under California law, as landlords are required to mitigate damages by re-renting the unit and cannot charge for rent that was never lost. While we lived there, management was incredibly unprofessional. Anytime we raised any concerns or issues, we were treated like a nuisance. Instead of providing helpful or respectful responses, they made us feel like we were bothering them or we were completely ignored. Their customer service was unbelievably rude and unhelpful. They refused to communicate with us via email and insisted on only speaking over the phone, making the process even more stressful and unprofessional. They eventually randomly reduced the amount we owed to $1,900, but it was never clear how they arrived at that figure. To make matters worse, they kept our deposit and increased the rent for the new tenants, profiting off our situation. If we had complied with their original demands, we would have been out $15,000, an amount that’s both unreasonable and illegal. I strongly caution anyone considering leasing with Greystar to avoid them at all costs. The combination of illegal charges, poor communication, rude customer service, and unprofessional treatment makes them a company you definitely don’t want to deal with.

I strongly suggest a class action suit against them as they are defrauding people and the more individuals who have been harmed by them the better in court. It shows proof that this is a recurring mode of business for them.

Horrible liars. They are out to get your money, they will avoid all communication so they can send you to collections for made up bogus charges. Don't tent from this company. They are being sued by the Feds for hiding charges and making millions and millions from unsuspecting tenants.